Greg Hansen is the Chief Customer Officer for Surescripts. All customer facing functions are consolidated in Mr. Hansen's organization. He is responsible for driving the overall customer experience with Surescripts as well as selling and expanding relationships to drive customer P&L across both core e-prescribing and clinical network services. His team is also responsible for working with technology vendor partners to encourage physician adoption and utilization of the Surescripts network.
Most recently Mr. Hansen was a 17 year veteran of Medco where he held a number of roles across the organization. Starting in customer service and pharmacy operations, Mr. Hansen took on many roles of increasing responsibility including leading its customer service call center in its flagship Las Vegas, NV facility. He later ran the start-up of a new call center operation in Tampa, FL as the Vice President and General Manager. After establishing the Tampa operation he moved laterally into the Medco market groups as the Vice President of Account and Member Service in the UHG division which was a dedicated unit focusing on Medco's largest and most strategic customer relationship. Mr. Hansen ultimately became the Chief Operating Officer of the UHG division where he was responsible for sales and account management, product and market strategy, custom IT development and marketing. Mr. Hansen was later asked to take over as Chief Operating Officer of Medco's standalone specialty pharmacy company, Accredo. Here Mr. Hansen was responsible for synthesizing Accredo market strategy and driving all aspects of specialty pharmacy operations to achieve growth and profitability objectives.
Prior to Medco, Mr. Hansen held various management roles in customer engagement and support call center operations for Nordic Track, Artistic Greetings, and Meyer Associates. He received his Bachelor of Science degrees in Finance and Economics from St. Cloud State University in St. Cloud, MN and later received his MBA with emphases in Finance and MIS from the University of Nevada Las Vegas.