Technical Support

Although the vast majority of e-prescriptions are dispensed without incident, issues that require your attention may occur from time to time. Please review the information below to learn what to do when you encounter a problem.

Please report all issues directly to your e-prescribing/EMR vendor so that your vendor can research the issue on your behalf and open a support ticket with Surescripts if necessary. Answers to many of your questions can likely be found in our support FAQs.

Please report all issues to your pharmacy management software vendor or chain headquarter help desk so they may open a support ticket with Surescripts for proper research and resolution.

Answers to many of your questions can likely be found in our support FAQs. Alternatively, please click here to go to the self-service portal.

Answers to many of your questions can likely be found in our support FAQs. Alternatively, please click here to go to the self-service portal.

Additional Contact Information

FOR TECHNICAL SUPPORT

1-866-797-3239

Virginia Office

2800 Crystal Drive
Arlington, VA 22202
Phone: 1-703-921-2121
Fax: 1-703-921-2191
Get Directions

Minnesota Office

920 2nd Avenue South
Minneapolis, MN 55402
Phone: 1-612-255-3600
Fax: 1-651-855-3001
Get Directions

Oregon Office

1920 NW Amberglen
Pkwy Suite 200
Beaverton, OR 97006‚Äč
Phone: 1-503-906-6300
Fax: 1-503-439-6888
Get Directions

 

These fax numbers are for general business purposes Protected Health Information should NOT be sent to these numbers