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Live Video Chat Recap: Healthcare Leaders Discuss the “Abysmal” Prior Authorization Process and Opportunities to Fix It with Technology

Abysmal. That’s the first word that comes to mind when Mandi Bishop talks about today’s prior authorization process. During Surescripts’ early-December live video chat, Taking the Pain Out of Prior Authorization, Bishop, co-founder of Aloha Health and a passionate patient advocate, said the process has become a “tragic comedy.”

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