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If you believe you have received inappropriate duplicate messages you will need to contact your vendor to determine their policy on how to report this issue and how to request a refund. Most vendors require documentation, so please be prepared to provide the specific occurrences of these duplicate messages for any reporting and/or research to take place. Surescripts will work with your vendor to determine why the duplicate messages occurred and to determine if a refund to your vendor is warranted. Any potential refunds to your pharmacy will be provided directly by your vendor - not by Surescripts.