FAQs - Pharmacists

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I work for a chain pharmacy. How do I make sure prescription renewal requests are being sent electronically from our computer system to all connected prescribers in our area?

In order for a pharmacy to send a refill request electronically to a prescriber, the pharmacy must have the individual prescriber's SPI number matched correctly within their pharmacy management system.  If a prescriber contacts you stating that renewal requests from your store are arriving by fax, you likely need to update that prescriber's information in your database.  For a complete list of enabled prescribers and their SPI information please visit www.surescripts.com/spi.  Contact your chain headquarters' support desk to have the system updated to generate refill requests electronically to these prescribers.