FAQs - Pharmacists

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When I attempt to transmit a renewal request to a prescriber I receive the error message: “Receiving partner does not support this message type.”

This indicates that the prescriber you are attempting to send to does not accept renewal requests. They only have the ability to transmit new prescriptions to your pharmacy. This could also be caused by attempting to transmit a renewal request to an outdated prescriber SPI number. Your pharmacy management system vendor is responsible for providing you with the necessary tools and training to maintain your prescriber directory and allow you to differentiate those prescribers that accept electronic renewal requests and those that do not accept them. If you think you have inaccurate information in your directories please contact your vendor.

Surescripts also maintains a list of e-prescribing enabled physicians and their corresponding SPI information for those that accept renewal requests at www.surescripts.com/SPI. This as a supplemental resource you can utilize along with the tools provided by your vendor to assist in maintaining your prescriber directory.

Note: When viewing the report on the Surescripts website, those prescribers that do not accept renewal requests are listed at the bottom of the report by name only. The pharmacy does not need the prescriber's SPI number loaded into their system to receive new prescriptions. The SPI is only needed to transmit renewal requests electronically.