FAQs - Pharmacists

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What do I do if I receive a poor quality or miswritten electronic prescription?

Contact your pharmacy software vendor with examples of poor quality or miswritten electronic prescriptions. All electronic prescriptions are routed through your software vendor, therefore they will be able to investigate this and determine if it’s an issue with the EHR. If needed, they will log a case with Surescripts.

It is extremely important to report these cases to your pharmacy software vendor so that they can investigate and log a support case with Surescripts who then will research the matter and if needed contact the prescribers’ EHR vendor for further action and complete issue resolution.