FAQs - Pharmacists

General FAQs

Back to all FAQs

Who should I contact for technical support related to e-prescribing?

Your customer relationship is with your pharmacy management software vendor, so please report all issues directly to them. As the experts on your pharmacy management software, the vendor is the best resource to troubleshoot the problem. If your vendor cannot determine the issue, they will report it to Surescripts. Once the issue is resolved, Surescripts will notify your vendor, who should then let you know that it’s been resolved.