FAQs - Physicians/Prescribers

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What should I do if I receive an error message that my electronic prescription didn’t go through to the pharmacy?

If an electronic prescription is sent to a pharmacy that is not setup for e-prescribing, the Rx will automatically be sent by fax to the pharmacy if your EHR vendor subscribes to the Surescripts fax directory (please check with your vendor to see if they subscribe). For all others circumstances, and dependent upon the urgency of the Rx, we suggest calling the pharmacy and arranging an alternate process for sending the Rx.

We strongly advise you to contact/log a case with your prescriber technology/EHR vendor to report these errors and follow-up to ensure they’re resolved.