Independent Pharmacy
Help Line

The Independent Pharmacy Help Line (IPL) is designed to help independent pharmacists assess, triage and address questions or issues related to your e-prescribing experience.

A complement to pharmacy computer system vendors
The Independent Pharmacy Help Line provides a live resource, but is not intended to replace the support pharmacists get from their pharmacy system vendor. We set up this line to help address critical, urgent or persistent issues as a supplement to pharmacy system vendor support. The IPL provides three ways to access direct assistance:

Phone:    1-877-877-3962
Email:     independent-assistance@surescripts.com
Fax:         1-703-880-0149

Staffed by a knowledgeable pharmacy professional
Managed by a certified pharmacy technician with significant e-prescribing experience, the IPL offers assistance to independent pharmacists in three important ways:

  1. Helping to document and classify issues;
  2. Executing the research needed to help address and define a plan of action to help resolve the question or issue; and
  3. Providing personal follow-up to ensure that inquiring pharmacists receive answers and additional assistance as appropriate.

Download and print Surescripts IPL flyer - post it in your pharmacy, share it with your staff.

We also encourage you to browse our site to learn more about the status of E-prescribing of Controlled Substances