Overview
Overview

Patients rely on specialty pharmacists, but missing information often gets in the way

When specialty pharmacies receive incomplete patient data, they spend valuable time tracking down the information and critical treatment is delayed. 

Pharmacists want more time to focus on patients.

Specialty pharmacists are bogged down with administrative tasks, which can lead to frustration and burnout. 

40% of specialty pharmacists say they feel more like an admin.1
39% have to contact clinicians at least five times in an average day.1

Delays can hinder treatment.

All too often, treatment is delayed due to missing patient information, potentially resulting in patient health concerns and complications. 

It takes prescribers three hours of paperwork a week to start patients on specialty medications.2
The average specialty prescription takes at least four days to fill.1
Solutions

Get insights to expedite therapy

  • Intelligent Prescribing
  • Clinical Interoperability
  • Benefits & Authorizations
  • Care Team Evolution
  • Value-Based Care
  • Specialty Medications

Intelligent Prescribing

Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

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Key products
Supporting products
  • Eligibility

    Improve efficiency by verifying patients’ coverage within your electronic workflow.

Clinical Interoperability

Make interoperability an everyday reality with more patient insights and better communication channels.

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Key products
Supporting products
  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

Benefits & Authorizations

Check coverage with intelligence sent directly from prescription benefit plans.

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Key products
  • Eligibility

    Improve efficiency by verifying patients’ coverage within your electronic workflow.

Supporting products
  • E-Prescribing

    Get benefit-related eligibility and medication pricing information

Care Team Evolution

Get more clinical information to help the specialty pharmacy team provide exceptional care as key members of an evolving care team.  

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Key products
  • Clinical Direct Messaging

    Reliably exchange information with other healthcare professionals across multiple care collaboration scenarios without faxes or phone calls.

  • E-Prescribing

    Deploy transactions like RxChange and CancelRx to help pharmacists and prescribers get aligned quickly within their electronic workflows.    

  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

  • Specialty Medications Gateway

    Get patients’ clinical information on demand without calls or faxes.

Supporting products

Value-Based Care

Gain a sharper view of patients’ care activity and benefits—helping pinpoint opportunities to improve adherence, avoid unnecessary costs and close gaps in care.

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Key products
Supporting products
  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.  

Specialty Medications

Access clinical data direct from the patient’s record to expedite enrollment and fulfillment of specialty medications. Direct connectivity reduces the need for follow-up calls to prescribers or patients.

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Key products
  • Specialty Medications Gateway

    Retrieve the clinical information you need from the patient's electronic health record without relying on the prescriber.

  • E-Prescribing

    Quickly and efficiently process specialty prescriptions, including the complex patient directions often needed for these medications.

  • Eligibility

    Improve efficiency by verifying patients’ coverage within your electronic workflow.

Supporting products
  • Clinical Direct Messaging

    Replace faxes and phone calls with fast, secure communication with other members of the care team.

Success Stories

Real-world results

Hear from others

“Surescripts solutions accelerate the process for specialty prescribing, fulfillment and onboarding by filling information gaps with clinical intelligence. Speed and patient safety are enhanced.”

Katie Reeves Senior Product Manager, Accredo

“We use Surescripts Specialty Medications Gateway to promptly access clinical information to improve care for our patients. It eliminates the need to continually contact provider offices, freeing us up to have real-time conversations with patients, develop their care plans and submit pre-authorizations.”

Jaime Bond Pharm.D Registered Store Manager, Community-based Specialty, Walgreens

“Walgreens works with Surescripts because we share the goals of wanting to improve patient care and health outcomes.”

Khadijah Khan Manager, Clinical Pharmacy Strategy (Neurology, Organ Transplant), Walgreens
Why Surescripts

Expertise that supports your goals

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Proven track record

Surescripts is known for high-quality implementations and ensuring customer success.

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Network Alliance Partner Program

We’ll partner with you to develop powerful materials that influence adoption and best practices. 

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promoting safe prescriptions

Promoting safe, efficient prescriptions

We’re optimizing performance to improve prescription accuracy industrywide. 

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Insights

Keep pace with healthcare innovation

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Footnotes
  1. Surescripts, “Pharmacist Perspectives on the Specialty Fulfillment Process,” April 2020.
  2. Surescripts, “Provider Perspectives on Specialty Prescribing,” March 2019.
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