INTELLIGENCE IN ACTION

Will Teamwork Deliver on the Promise of Value-Based Care?

“If you want to go fast, go alone. If you want to go far, go together.”

The pandemic accelerated a number of healthcare trends, including value-based care, a model that rewards more care coordination and better patient health outcomes.

But there's a long way to go before we can say that the fee-for-service model is in the rear-view mirror, and we've truly overcome the barriers to interoperability and seamless information sharing. Over a quarter (27.5%) of primary care providers say they still don't receive hospital discharge summaries for follow-up appointments. This lack of care coordination costs the United States an estimated $148-$226 billion annually.

Earlier this year, I spoke with Dr. David Nash, the Founding Dean Emeritus at Jefferson College of Population Health, about how teamwork can catalyze and optimize the shift to value-based care. Internationally recognized for his work in public accountability, outcomes, physician leadership development and quality of prior improvement, Dr. Nash made a compelling case about why teamwork can help improve outcomes and reduce costs.

“Real teamwork means you've got to be able to safely go against the authority gradient without recrimination.”

– Dr. David Nash, Jefferson College of Population Health

Skelton: How has teamwork evolved in healthcare?

Dr. Nash: Three decades ago, the whole idea of a pharmacist calling a doctor to say, "Hey, have you thought about this renal dosing," was out of the question, right? But today, we accept this collaboration as a part of delivering good care. Our pharmacy team delivers thousands of phone calls per month to prescribing doctors, including over a thousand house officers across our institution.

Clearly, teamwork has got to be the watchword for the future. And healthcare is a team sport. We all know that, but have we really trained to be a team? Have we practiced teamwork? Have we embraced crew resource management, like the airline industry and aviation in general?

We understand that good communication improves clinical outcomes, and we can certainly improve our teamwork. And real teamwork means you've got to be able to go against the authority gradient without recrimination safely.

Learn more about Dr. Nash’s perspective of how data helps foster teamwork and collaboration.

 

Skelton: How do pharmacists fit into the greater care team?

Dr. Nash: I wish I had a pharmacist with me all the time in the office and at the bedside. With all the new drugs and therapies on the market and in the pipeline—it's complicated. How could any one primary care doctor keep up? And the answer is they can't, so let's get real and appreciate pharmacists. It's all about teamwork and accepting feedback from folks who may know a heck of a lot more than we do about which drug the patient needs. I mean, if you look at the various classes out there right now, it makes your head spin.

I think we're in a unique moment in medical history because of the pandemic and the pharmacist's role is now front and center. They're getting their due, public adulation, and considered a trusted voice in the community. I think it's an amazing opportunity, and it's a unique inflection point in time to say, "Hey, they are a part of the team and need to be listened to on a regular basis. Not just an exception when there's some complex issue, but day in and day out." I think we've got to take advantage of this unique opportunity.

Skelton: What's needed to align diverse groups to drive performance and quality improvements across health care?

Dr. Nash: That's a fantastic question. And honestly, I've been working on this for three decades. We know there are basic tenets needed to be operational – among them are transparency and accountability. And I think the next step is non-punitive feedback about your performance.

For example, "Hey, Dr. Nash, it's pretty clear that your generic prescribing rate is only one-half of everybody else in your group or based on a local or national norm. What's up with that?" I think using data to close the feedback loop in a non-punitive way is what doctors, nurse practitioners or pharmacists want.

And finally, let's not forget about asking patients, "How's this going for you? And are you taking your meds? And what are the side effects? And could we have provided you with better information so that you'd maintain adherence and compliance?"

Find out how Dr. Nash thinks Surescripts is helping health providers get to the next level of care.

 

Skelton: With all of this digitization and collaboration, what does the future of healthcare look like?

Dr. Nash: I hope – I think – we're headed to a world of "value-based payments." When we opened the doors to our College of Population Health back in 2009, nobody wanted to talk about "no outcome, no income." Maybe we could amend it and say, "better outcomes get better reimbursement."

How does value-based care reduce costs?

With the concept of value-based care, doctors and hospitals get paid based on outcomes, not on the number of procedures, patients seen, or how much they are charged. 

I think people are more often asking, "What's the best outcome at the best possible price?" Surescripts is in the middle of that scrum getting that data to help us figure that out.

These questions will help get patients the right drug at the right dose and at the right time, all leading to better outcomes that are less expensive. These are the things we've been striving for literally for decades. I think we'll achieve this vision, especially if we embrace teamwork and do it together. And again, Surescripts is one of the organizations making this happen.

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Since our founding in 2001, Surescripts has worked to convene organizations across healthcare to transform interactions between clinicians, pharmacists and patients. We call this powerful collaboration the Surescripts Network Alliance.

To make value-based care a reality, healthcare professionals and organizations need to leverage technology to seamlessly and effortlessly exchange, not just data, but actionable patient intelligence. As Dr. Nash pointed out, coordination between pharmacists and prescribers via phone is an improvement from where we were before – but it's only the first step. Replacing outdated communications with automated tools and technology will help the industry realize the benefits of value-based care.

Learn more about how we're giving care teams a panoramic view of patients' health with timely insights from both clinical records and medication history.

This interview has been edited for length and clarity.

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