INTELLIGENCE IN ACTION

Helping Frontline Healthcare Workers with Technical Prowess and Empathy

May 19, 2020

Bonnie Radintz is well known by her colleagues and our customers as an all-around rockstar. She combines her deep technical expertise with true empathy for the challenges frontline healthcare workers tackle on a regular day, let alone during a pandemic. She recently shared this heartfelt dedication to all of the selfless and committed clinicians on the front lines.

With seemingly endless energy and passion for Surescripts’ purpose and what it means to the nation, Bonnie’s work supports technology teams and clinicians in helping them get the most from their health IT tools as quickly and easily as possible. Here’s a glimpse behind the scenes.

Q. Describe your role and how it helps keep the Surescripts network running during a pandemic.

A. My team delivers the technical enablement and training that frontline workers need to access patient information.

Q. Which areas of healthcare does your work most impact and how? 

A. Because we’re working directly with technology teams to enable Surescripts services, and with application training teams who are helping frontline workers learn how to quickly and easily leverage the data Surescripts makes available, I’m proud to say that our impact on patient care is direct and immediate.

Q. What keeps you going? What inspires you to stay #dedicated in tough times?

A. Knowing that we have selfless healthcare workers who are willing to put themselves at risk to care for our communities—and that I am a part of enabling them to do this great work—keeps me dedicated even when things get tough.  

Q. What do you want people to know about the work that Surescripts does behind the scenes? 

A. Even though clinicians don’t see the Surescripts logo in their electronic health record (EHR) they can feel our contribution to the nation’s healthcare infrastructure. I want patients to know: When you move from one care location to the next, we’re there. When your doctor tells you exactly what you’re going to pay at the pharmacy and can show you possibly cheaper alternatives based on your pharmacy benefit, we’re there. When you don’t even hear the words “prior authorization” because your provider took care of it electronically within seconds, we’re there. And should you or a loved one be diagnosed with a serious illness requiring a specialty medication, we’re there to help get therapy started as soon as possible. We’ve been working proudly behind the scenes for more than two decades, and we always will be. 

Q. What is your message to frontline healthcare workers? 

A. I would like to extend a mountain of gratitude to each and every one of you! You are true heroes, and I am so grateful and humbled by the dedication, resilience and passion you bring to caring for our most vulnerable during COVID-19 and beyond. Along with the rest of the Surescripts team, I want you to know that I am your advocate and your ally—no matter what.

To learn more about how the Surescripts team is keeping the nation’s most trusted and capable health information network humming, check back soon for more in our #Dedicated series.

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