In Healthcare, Trust is a Must

January 21, 2020

As our CEO Tom Skelton recently shared in MedCity News, trust will take center stage for the health IT industry in 2020. But what does this mean for patients and the people who care for them? And why is trust such a critical part of healthcare today?

We recently released a two-part video series exploring this topic. In the first episode, Dr. Danny Lee, chief medical informatics officer at Johns Hopkins Community Physicians says, “Trust is the cornerstone of any health system.” He goes on to say that protecting patient information and data ultimately protects the patient.

Pooja Babbrah, healthcare technology consultant at Point-of-Care Partners, agrees. In fact, she shares that it’s important for patients to know that their data is being accessed for clinical treatment only and that “providers know the network they’re getting their information from is hypervigilant about security, because they need to trust the data in their system.”

At Surescripts, we've spent nearly two decades building and optimizing a trusted nationwide health information network that makes it possible to transmit medical data between doctors’ offices, pharmacies and others. Today, the Surescripts Network Alliance unites virtually all electronic health records (EHR) vendors, pharmacy benefit managers (PBMs), pharmacies and clinicians, along with health plans, long-term and post-acute care organizations, and specialty pharmacy organizations. Without a high level of trust, that network doesn’t exist.

Check out the first episode in this series to learn more about what Surescripts is doing to deliver the trust that patients and providers expect.

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2020 Predictions: The Health IT Year Ahead

When I started my career almost 40 years ago, I had no idea just how gratifying it would be to work in an industry devoted to helping people get, feel and stay better. Focusing on the IT side of healthcare has been nothing short of inspiring, always pushing forward, proactively paving the way to safer, more secure patient care.

I’ve learned a lot along the way, and look forward to what’s next. My bet is that safety and security will be at the wheel in 2020. I recently shared my top predictions of what we can expect in the year ahead with MedCity News.