How Surescripts invests in your success

For every Surescripts implementation project, we assemble a powerful team to take you from kickoff through launch and beyond.  

You’ll start with an orientation phase to collaboratively define goals, assess technical needs, and delve into resources and best practices. As planning and development continue, your Surescripts team will work with you to ensure that the solutions you integrate are configured to enhance your workflows and user interfaces as effectively as possible.  

Live and on-demand training resources—including an online Learning Center—equip your team and end users to hit the ground running. Once you’re ready to go live, your Surescripts team will continue to help monitor and optimize utilization, working with you each step of the way to make sure your rollout plan stays on track. 

We start planning to drive adoption from the earliest stages of your partnership with Surescripts. Within your organization, that might include help navigating change management or crafting communications that support your existing strategies. And because trusted health intelligence sharing requires many parties, we’re just as active coordinating adoption and data quality efforts across the network.

As a Surescripts partner, you have a designated guide to help you make the most of the many resources available to you. Once you’re up and running with your Surescripts solutions, your Account Manager becomes your go-to advisor for all things Surescripts. Need help making sense of a report? Looking for extra guidance on a new business challenge? Have feedback to share? It all starts with a simple call or email to your Account Manager. 

Surescripts Account Managers are highly engaged and active in your corner of the healthcare market. From working groups to trade events, they keep a finger on the pulse of the industry to better anticipate your needs. 

When you need support from Surescripts, you tap into decades of collective experience and healthcare expertise. Our highly trained support teams are specialized enough to resolve routine issues quickly and interconnected enough to ensure that the right specialists are pulled in to troubleshoot trickier situations. Customers also have the option to make support requests, find resources and stay up to date on the Surescripts network through one central access point with the Surescripts Resource Community. 

Our systems and people stay vigilant to protect network availability and patient safety. Robust rapid response protocols keep cross-functional teams on alert to monitor, address and keep customers informed about anything that could impede trusted intelligence sharing.