Americans say doctors still walk into most appointments without critical information about their patients.
of patients report that their medical history is missing or incomplete when they visit their doctor.
Patients are forced to take matters into their own hands.
needed to physically bring test results, X-rays, or health records from one doctor’s office to another.
revealed that they have difficulty accessing their own medical records and two in three are only somewhat confident, if at all, that they would be granted access to their own medical information within 24 hours.
Unnecessary paperwork and phone calls make Americans dread visiting the doctor more than other everyday tasks.
50% of Americans agree that renewing a driver’s license would require less paperwork than seeing a doctor for the first time.
American’s are just as likely to be frustrated when filling out paperwork at a doctor’s office as they would be when buying a new car.
Many Americans would rather call customer service for their bank, cell phone provider, or credit card company than their health insurance provider.
Despite advancements in digital technology, paper is still persistent throughout healthcare. Americans report that they frequently or always:
Patients are spending most of their doctor’s visit filling out paperwork or verbally telling the doctor their medical history.
To deal with the paperwork required, many Americans admit they have:
A more digitally connected doctor would make millions of people breathe a sigh of relief.
Patients would become far more open with their doctor if they could communicate via email or text instead of phone only.
- 51% would reach out to them
- 46% feel more comfortable asking questions
- 43% would feel less rushed when asking questions
Patients feel doctors using computers or tablets over paper during a visit are:
- 70% organized and efficient
- 40% innovative
- 33% competent
Practices that have adopted technology to replace analog methods of administrative tasks, such as scheduling
- 68% a sense of relief
- 65% confidence
- 55% comfort
Providers that do
not make an effort to improve electronic health information sharing could lose patients to others that are more technologically advanced.
If evaluating two comparable doctors, Patients would select the one who let them: