Dean Riggott Photography
Surescripts
A better experience, built from your feedback
Every year, we capture your feedback in our annual customer survey and live Voice of the Customer conversations. Here are three key focus areas you raised—and how we’ve addressed them so far.
Elevate customer service
What we heard: You expect strategic personal engagement and collaboration in addition to responsive self-service tools that support you throughout your journey.
What we’re doing: We’re improving responsiveness, streamlining case handling and ensuring consistent support so every interaction feels helpful, timely and aligned with your needs.
Provide tools to get the most out of solutions
What we heard: You want our solutions to have strategic alignment and roadmap transparency. We also heard a desire to keep expanding the network so you get even more value from Surescripts solutions.
What we’re doing: We’re focused on advancing innovation without compromising the strength of our portfolio—ensuring every product decision supports clinical quality and drives meaningful outcomes.
Engaging customers where they’re at
What we heard: You told us that strategic one-on-one engagement works well, and you want us to expand on it.
What we’re doing: We’re building on our existing communication approach. We’re improving outage notifications, increasing upgrade support and creating more opportunities to convene and solve networkwide challenges together.