What we heard: You expect strategic personal engagement and collaboration in addition to responsive self-service tools that support you throughout your journey.

What we’re doing: We’re improving responsiveness, streamlining case handling and ensuring consistent support so every interaction feels helpful, timely and aligned with your needs. We hired more highly skilled experts with experience implementing our products to help you through your upgrade experience. We automated our change of vendor process, making it faster and easier to switch vendors. We implemented autonomous chat in Workbench Staging to give you options for answers any time, without delay. We also introduced federation in Workbench, giving you a single, secure way to access the platform.

What we heard: You want our solutions to have strategic alignment and roadmap transparency. We also heard a desire to keep expanding the network so you get even more value from Surescripts solutions.

What we’re doing: We’re focused on advancing innovation without compromising the strength of our portfolio—ensuring every product decision supports clinical quality and drives meaningful outcomes. In 2026, we’re expanding adoption of new products and transactions, including Prior Authorization Automation and RxTransfer, to help keep patient care on track.

What we heard: You told us that strategic one-on-one engagement works well, and you want us to expand on it.

What we’re doing: We’re building on our existing communication approach. We’re improving outage notifications, increasing upgrade support and creating more opportunities to convene and solve networkwide challenges together. In 2026, we’re reimagining the Fall Impact Summit where you’ll get to go deep on strategy and innovation in expert-led workshops and curated conversations across the Surescripts Network Alliance.