Overview
Overview

Without the right tools, pharmacies often lack critical information

When pharmacists can’t obtain complete patient data, it can lead to prescription sticker shock, safety concerns, treatment delays and prescription abandonment. 

Patients deserve reliability.

When medications are too expensive or workflow disruptions delay treatment, patients may abandon therapy altogether.

Prescription abandonment increases when out-of-pocket costs reach $50.1
>1 in 10 e-prescriptions contain confusing patient directions.2

Pharmacists need trusted partners.

Manual administrative tasks take up time that could be spent with patients or on activities that bring value to business.

23% of U.S. adults say they (or a family member) didn’t fill a prescription or skipped doses—or cut pills in half—because of the expense.3
Most states require e-prescribing for certain or all medications.4
Solutions

Provide critical information—right from the source—to enhance pharmacy capabilities

  • Intelligent Prescribing
  • Clinical Interoperability
  • Benefits & Authorizations
  • Care Team Evolution
  • Value-Based Care

Intelligent Prescribing

Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

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Key products
Supporting products
  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

Clinical Interoperability

Give your customers a new and better way to communicate with other healthcare partners—letting pharmacists seamlessly coordinate and close gaps in care without leaving your platform.

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Key products
  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

Benefits & Authorizations

Make it simpler to optimize medication affordability by sharing prescription benefit intelligence within your platform—helping pharmacies avoid costly restocking or extra administrative work while improving the patient experience.

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Key products
  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Display patient-specific medication costs, therapeutic alternatives and prior authorization requirement flags directly from the benefit plan.

Supporting products
  • E-Prescribing

    Provide benefit-related eligibility and medication pricing information right at the pharmacy counter.

Care Team Evolution

As care delivery evolves, bring more clinical and cost information to pharmacists so patients receive exceptional care wherever they seek it.

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Key products
  • E-Prescribing

    Enable transactions like RxChange and CancelRx to let pharmacists and prescribers exchange information promptly within their electronic workflows.   

  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Help pharmacists address affordability and adherence with information direct from the benefit plan, including therapeutic alternatives and prior auth flags.

Supporting products

Value-Based Care

Give pharmacists a clearer view of patient benefits—helping pinpoint opportunities to improve adherence and avoid costly restocking.

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Key products
  • Real-Time Prescription Benefit

    Help pharmacists influence adherence with patient-specific cost and coverage insights, as well as alternatives that cost less or align better with the benefit plan. 

  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

Supporting products
  • Eligibility

    Let pharmacists check prescription benefits electronically without needing to contact payers.

Success Stories

Real-world results

Hear from others

“With patients demanding ever greater transparency in their healthcare spending, Real-Time Prescription Benefit helps pharmacists operate at the top of their license as expert members of their care team.”

Hemal Desai President, BestRx Pharmacy Software
Why Surescripts

A powerful partnership

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systematic approach

Systematic approach to implementation

We’ll work with you every step of the way to ensure a smooth solution implementation.

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network alliance partner

Network Alliance Partner Program

We’ll partner with you to develop powerful materials that influence resale and adoption. 

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coomitment to network

Commitment to network integrity

We continuously protect and improve the privacy, security and performance of our network. 

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Insights

Keep pace with healthcare innovation

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Footnotes
  1. The IQVIA Institute, “Medicine Spending and Affordability in the U.S.,” August 2020.
  2. Yuze Yang, Stacy Ward-Charlerie, Ajit A. Dhavle, Michael T. Rupp and James Green, "Quality and Variability of Patient Directions in Electronic Prescriptions in the Ambulatory Care Setting," Journal of the Managed Care & Specialty Pharmacy, July 2018.
  3. Montero, Alex et al. “Americans Challenges with Healthcare Costs,” KFF, July 14, 2022.​
  4. Surescripts, “2020 National Progress Report,” April 2021.
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