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Surescripts
Overview
Trusted by healthcare professionals nationwide
Health intelligence sharing at scale requires powerful infrastructure. The Surescripts network delivers industry-leading reliability, security and scalability—all backed by our unshakable dedication to network integrity and compliance.
Through our network integrity practices, we commit to being a trustworthy partner in simplifying intelligence sharing. We safeguard the Network Alliance to protect personal health information and patient safety. We manage access to the network, enforcing rigorous security standards and continuously raising the bar for data accuracy and completeness.
Our Corporate Compliance Program is built for continued adherence to relevant federal healthcare laws and regulations and is directly modeled on guidance from the Office of Inspector General for the U.S. Department of Health and Human Services (HHS).
>99%
of the U.S. population represented in our Master Patient Index
23.8 billion
transactions in 2023
2.14 million
unique healthcare providers and organizations connected1
Reliability, security & scalability
Safeguarding the Surescripts Network Alliance
Reliability
Healthcare professionals rely on Surescripts for timely and accurate healthcare information. They can depend on our network’s high availability, resilience, accuracy and safety.
Availability & resilience
Redundant systems, robust cyber resilience plans and always-on monitoring are designed to keep critical information flowing without disruption, resulting in high uptime.
Accuracy & patient safety
Advanced identity management tools and continuous data-quality optimization make it easy to confidently access the right information for the right patient, from the right source, and communicate with the right healthcare provider.
Security
We set rigorous privacy, security and network access standards for our network and the Network Alliance, aiding cyber resilience and protecting health information from all angles.
Network privacy & security
Our network adheres to standards set by leading privacy and security organizations. We follow the gold standard of cybersecurity: the NIST Cybersecurity Framework. Plus, we hold certifications from HITRUST, the Electronic Healthcare Network Accreditation Commission (EHNAC) and DirectTrust.
Network access management
We tightly control access to our network and transmit only the data needed for agreed-upon use cases, and we work with our partners to help protect against illicit activity such as fraudulent prescribing.
Scalability
The Surescripts network delivers connectivity and interoperability at nationwide scale. Our technologies and development processes equip us to grow in not just size, but impact and value.
Nationwide connectivity & interoperability
We make it simple for healthcare organizations to exchange information with the health systems, pharmacies and payers that help care for virtually every patient in the U.S.
Standards-forward innovation
We advance interoperability in partnership with standards and industry organizations—and seek areas where we can build beyond standards to move healthcare forward faster.
Advanced technology & development infrastructure
We use product development tools and processes that can match our pace and continually explore new technologies to help us deliver more value at scale.
Patient privacy
Safeguarding patient privacy
The Surescripts network employs standards that protect privacy and confidentiality. As a Health Insurance Portability and Accountability Act (HIPAA) Business Associate, we transmit personal health information in accordance with applicable laws and the privacy and security requirements in our contractual agreements with Network Alliance participants.
Responsible AI
Applying artificial intelligence responsibly
Our commitment to responsible use of AI technologies is aligned with the fair, appropriate, valid, effective and safe (FAVES) AI principles and grounded in four core areas:
Ethical use: We commit to developing and deploying AI technologies for which the benefits outweigh the risks and that take into account stakeholder well-being, potential biases, autonomy, privacy and safety.
Privacy and security: We intend to continue to protect and respect the privacy of any patient data processed by AI technologies and use security measures to safeguard data in AI systems.
Transparency: We will be appropriately transparent about how Surescripts incorporates AI in our business operations, products and services.
Accountability: We recognize our responsibilities for the AI technologies we deploy and their impacts. We aim to prioritize appropriate human oversight of AI technologies.
Insights
Keep pace with healthcare innovation
Surescripts Completes Settlement with Federal Trade Commission
As of July 27, 2023, Surescripts has agreed to settlement terms with the Federal Trade Commission (FTC), constituting the completion of all issues raised in the complaint brought by the FTC in early 2019. Read the news release, letter to our customers and the Stipulated Order to learn more.
Footnotes
- Surescripts, “2023 National Progress Report,” March 2024.
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