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2229 4 icon prescribers
Prescribers

Please report all issues directly to your e-prescribing/electronic health record vendor so they can research the issue on your behalf and open a support ticket with Surescripts if necessary.

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Prior Authorization Portal users

First, check our Prior Authorization Portal Resource Center. If you need further assistance, open a support ticket. Note: If your EHR offers Electronic Prior Authorization, we recommend using that feature instead of the portal.

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2229 4 icon pharmacists
Pharmacists

Please report all issues to your pharmacy management software vendor or chain headquarters help desk so they can open a support ticket with Surescripts for proper research and resolution.

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2229 4 icon technology partners
Surescripts technology partners

Please utilize Workbench Case Management to open a support ticket, or call 1-866-797-3239 for support by phone.

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