Overview
Overview

Provide exceptional service with expertise and efficiency

Patients seek lower costs and convenient service. But tracking down information from payers and prescribers consumes precious time for pharmacists and patients.

Information gaps impact efficiency.

Phone and fax communication with prescribers due to confusing or incomplete information causes inefficiencies that can result in adherence and safety issues.

3 out of 10 patients have not taken a prescription due to fill time.1
>1 in 10 e-prescriptions contain Sigs with a quality issue.2

Pharmacists need better connections.

Pharmacists have the training to serve as key members of integrated care teams. But they often lack the tools to coordinate with payers and other providers.

Only 40% of pharmacists are very satisfied with their software’s ability to support collaboration.3
Nearly 6 in 10 pharmacists are not very satisfied with their ability to get patient information from insurers and other providers.4
Solutions

Evolve faster with simpler, trusted intelligence sharing

  • Intelligent Prescribing
  • Interoperability
  • Benefit & Price Intelligence
  • Care Team Evolution
  • Value-Based Care

Intelligent Prescribing

Help pharmacists fill prescriptions with confidence, communicate medication requests with ease and stay focused on patient care.

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Products

Interoperability

Make interoperability an everyday reality with more patient insights and clear communication channels.

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Products
  • Clinical Direct Messaging

    Replace faxes and phone calls with secure electronic communication, including the ability to send immunization records to verified providers.

  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Benefit & Price Intelligence

Access benefit and authorization information to efficiently address cost and coverage issues, so patients get affordable medications sooner.

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Products
  • E-Prescribing

    Get benefit-related eligibility and medication pricing information right at the pharmacy counter.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

  • Therapeutic Alternatives

    Give pharmacists more power to identify clinically appropriate alternatives for patients and prescribers, even when data is not available from the benefit plan. 

Care Team Evolution

As care delivery evolves, bring more clinical and cost information to pharmacists and technicians so patients receive exceptional care wherever they seek it.

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Products
  • Clinical Direct Messaging

    Replace faxes and calls with secure electronic communication, including the ability to send immunization records to verified providers.

  • E-Prescribing

    Deploy transactions like RxChange and CancelRx to let pharmacists and prescribers exchange information promptly within their electronic workflows.

  • Electronic Prescribing for Controlled Substances (EPCS)

    Bring extra safety and security to controlled substance prescriptions within your existing workflow.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Value-Based Care

Gain a sharper view of patients’ care activity and benefits—helping pinpoint opportunities to improve adherence, avoid unnecessary costs and close gaps in care.

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Products
  • Clinical Direct Messaging

    Coordinate medication management, address controlled substance abuse and aid collaborative practice agreements with secure, in-workflow messaging.

  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Electronic Prescribing for Controlled Substances (EPCS)

    Bring extra safety and security to controlled substance prescriptions within your existing workflow.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Success Stories

Real-world results

Hear from others

“In order for us to drive a scalable solution, it's ‘all boats rise’ when we're able to do it for the industry versus if us at Walgreens just do it individually. Hence, why it's important for us to have partners like Surescripts.”

Rina Shah Senior Vice President, Pharmacy of the Future and Transformation, Walgreens
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Tap into a single, powerful QHIN™ connection

A new era of clinical information exchange is here. As a designated QHIN, Surescripts Health Information Network is ready to help you take full advantage with InterconnectTM.

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Why Surescripts

Expertise that supports your goals

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Systematic approach to implementation

We’ll work with you every step of the way to ensure a smooth solution implementation.

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Network Alliance Partner Program

We’ll partner with you to develop powerful materials that influence resale and adoption.

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Promoting safe, efficient prescriptions

We’re optimizing performance to improve prescription accuracy industrywide.

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Insights

Keep pace with healthcare innovation

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Footnotes
  1. Surescripts, "Prescription Price Transparency and the Patient Experience," February 2020.
  2. Yuze Yang, et al.,"Quality and Variability of Patient Directions in Electronic Prescriptions in the Ambulatory Care Setting," Journal of the Managed Care & Specialty Pharmacy, July 2018.
  3. Surescripts, “Data Brief: Administrative Burden & Inefficient Systems Fuel Burnout in Healthcare,” 2025.
  4. Surescripts, “Data Brief: Administrative Burden & Inefficient Systems Fuel Burnout in Healthcare.”
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