Overview
Who We Serve

Connecting healthcare professionals across the industry

Surescripts solutions support the needs of healthcare professionals and organizations throughout the patient journey. By simplifying access to healthcare intelligence, we help everyone we serve increase patient safety, reduce costs and ensure quality care. 

  • EHR vendors
  • Health plans
  • Health systems
  • Healthcare analytics vendors
  • Patient access vendors
  • PBMs
  • Chain pharmacies
  • Pharmacy technology vendors
  • Specialty pharmacies

EHR vendors

Together, we can remove the barriers that send providers outside your electronic health record (EHR) for answers.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient prescriber/pharmacist collaboration.

  • Clinical Interoperability

    Inform treatment and transitions of care by giving clinicians and care managers more patient insights and better communication channels.

  • Benefits & Authorizations

    Leverage prescription benefit intelligence to help your users choose the best medication option and swiftly handle (or avoid) prior authorizations.

  • Care Team Evolution

    Bring more information into practitioner workflows so patients get affordable treatment and full support, wherever they seek care.

  • Value-Based Care

    Enable a sharper view of patient medication history, care activity and benefits to help improve adherence, lower costs and close gaps in care.

  • Specialty Medications

    Ensure professionals have the trusted intelligence they need to get specialty medications to patients quickly, with less paperwork and lower costs.

Health plans

Together, we can help care managers and providers make fully informed, cost-effective care decisions. 

Explore solutions
  • Intelligent Prescribing

    Lay the groundwork for safe prescriptions that align with your members’ benefit plans by sharing coverage information with clinicians. 

  • Clinical Interoperability

    Inform treatment and transitions of care by giving clinicians and your own care managers more patient insights and better communication channels.

  • Benefits & Authorizations

    Share prescription benefit intelligence throughout care, making it easy to choose the best medication and swiftly handle (or avoid) prior authorizations.

  • Care Team Evolution

    Help members receive exceptional care wherever they seek it with more clinical and cost information in practitioner workflows.

  • Value-Based Care

    Improve adherence, reduce costs and close gaps in care by providing a sharper view of members’ medication history, care activity and benefits.

  • Specialty Medications

    Give professionals the trusted intelligence they need to get specialty medications to members quickly, with less paperwork and lower costs.

Health systems

Together, we can bring comprehensive patient intelligence directly into your health system’s EHR.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient prescriber/pharmacist collaboration.

  • Clinical Interoperability

    Inform treatment and transitions of care by giving clinicians and care managers more patient insights and better communication channels.

  • Benefits & Authorizations

    Leverage intelligence from prescription benefit plans to help choose the best medication option and swiftly handle (or avoid) prior authorizations.

  • Care Team Evolution

    Bring more information into practitioner workflows so patients get affordable treatment and full support, wherever they seek care.

  • Value-Based Care

    Improve adherence, reduce costs and close gaps in care with a sharper view of patients’ medication history, care activity and benefits.

  • Specialty Medications

    Ensure professionals have the trusted intelligence they need to get specialty medications to patients quickly, with less paperwork and lower costs.

Healthcare analytics vendors

Together, we can help your customers stop tracking down clinical and medication history the hard way and enhance analytics capabilities with trusted data.

Explore solutions
  • Clinical Interoperability

    Inform treatment and transitions of care by giving clinicians and care managers more patient insights.

  • Value-Based Care

    Provide a sharper view of medication history, helping your customers improve adherence, avoid unnecessary costs and close gaps in care.

Patient access vendors

Together, we can help connect patients and prescribers to your services with greater speed and efficiency. 

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient collaboration.

  • Clinical Interoperability

    Collaborate more effectively with prescribers and pharmacies through better communication channels.

  • Benefits & Authorizations

    Check coverage and accelerate prior authorization with intelligence sent directly from prescription benefit plans.

  • Specialty Medications

    Access the trusted health intelligence you need to get specialty medications to patients quickly, with less paperwork and lower costs.

PBMs

Together, we can turn your data into actionable patient intelligence that helps optimize prescriptions, reach clinicians and improve prior authorization efficiency.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and insight into preferred medication options.

  • Clinical Interoperability

    Inform treatment and transitions of care by giving clinicians and care managers more medication insights through better communication channels.

  • Benefits & Authorizations

    Share prescription benefit intelligence throughout care, making it easy to choose the best medication and swiftly handle prior authorizations.

  • Care Team Evolution

    Help members receive exceptional care wherever they seek it by delivering more cost and coverage information to practitioners throughout healthcare.

  • Value-Based Care

    Improve adherence, reduce costs and close gaps in care with a sharper view of patient medication history, care activity and benefits.

  • Specialty Medications

    Ensure clinicians have the trusted intelligence they need to get specialty medications to patients quickly, with less paperwork and lower costs.

Chain pharmacies

Together, we can provide pharmacists with critical information—straight from the source—to enable more efficient and effective patient care.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

  • Clinical Interoperability

    Make interoperability an everyday reality with more patient insights and better communication channels.

  • Benefits & Authorizations

    Optimize medication affordability and swiftly handle (or avoid) prior authorizations with intelligence sent directly from prescription benefit plans.

  • Care Team Evolution

    As care delivery evolves, bring more clinical and cost information to pharmacists so patients receive exceptional care wherever they seek it.

  • Value-Based Care

    Improve adherence, reduce costs and close gaps in care with a sharper view of patients’ medication history, care activity and benefits.

  • Specialty Medications

    Access the trusted health intelligence you need to get specialty medications to patients quickly, with less paperwork and lower costs.

Pharmacy technology vendors

Ensure pharmacies have access to comprehensive patient data and the ability to communicate with other providers electronically.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

  • Clinical Interoperability

    Give customers a better way to communicate with other healthcare partners to seamlessly coordinate and close gaps in care within your platform.

  • Benefits & Authorizations

    Optimize affordability by sharing prescription benefit intelligence within your platform to help avoid added work and improve the patient experience.

  • Care Team Evolution

    As care delivery evolves, bring more clinical and cost information to pharmacists so patients receive exceptional care wherever they seek it.

  • Value-Based Care

    Give pharmacists a clearer view of patient benefits—helping pinpoint opportunities to improve adherence and avoid unnecessary costs.

  • Specialty Medications

    Provide pharmacists the trusted intelligence they need to get specialty medications to patients quickly, with less paperwork and lower costs.

Specialty pharmacies

Spend less time filling information gaps and more time supporting patients—helping them start therapy faster and improve medication adherence.

Explore solutions
  • Intelligent Prescribing

    Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

  • Clinical Interoperability

    Make interoperability an everyday reality with more patient insights and better communication channels.

  • Benefits & Authorizations

    Check coverage with intelligence sent directly from prescription benefit plans.

  • Care Team Evolution

    Get more clinical information to help specialty pharmacists provide exceptional care as key members of an evolving care team.  

  • Value-Based Care

    Improve adherence, reduce costs and close gaps in care with a sharper view of patients’ medication history, care activity and benefits.

  • Specialty Medications

    Access the trusted health intelligence you need to get specialty medications to patients quickly, with less paperwork and lower costs.

Our Solutions

Tackling our shared challenges with shared intelligence

Tapping into the power of nationwide interoperability, Surescripts solutions enable safer, more affordable prescriptions and empower healthcare professionals with accurate, up-to-date patient insights. 

  • 2.34 billion e-prescriptions filled in 2022, including 20 million specialty e-prescriptions1
  • 1.25 billion clinical document locations accessed in 2022 (more than 100 million each month) 1
  • $61.17 average savings per prescription with Real-Time Prescription Benefit ($428 average savings for specialty medications) 1
  • 23,000 pharmacies using Clinical Direct Messaging to quickly collaborate across healthcare1
  • 20% reduction in need for 90-day follow-up calls when one large health system implemented Medication History for Populations2
  • Nearly two days cut from average time to fill when one large specialty pharmacy implemented Specialty Medications Gateway3
  • Intelligent Prescribing
  • Clinical Interoperability
  • Benefits & Authorizations
  • Care Team Evolution
  • Value-Based Care
  • Specialty Medications

Intelligent Prescribing

Expect safe, clear prescriptions with automation built for high data quality and efficient prescriber/pharmacist collaboration.

Learn more
Key products
Supporting products

Clinical Interoperability

Inform treatment and transitions of care by giving clinicians and care managers access to more patient insights and better communication channels.

Learn more
Key products
  • Clinical Direct Messaging

    Let healthcare professionals reliably send and receive information across multiple care collaboration scenarios within existing workflows. 

  • Medication History for Ambulatory

    Simplify medication review to inform e-prescribing, assess adherence and reduce the likelihood of adverse drug events.

  • Medication History for Populations

    Identify patients within value-based care populations who may benefit from outreach and monitor their activity to keep them healthy.

  • Medication History for Reconciliation

    Access aggregated medication history data from across care locations to reconcile medications more accurately, with less risk of manual error.

  • Record Locator & Exchange

    See nationwide patient visit and clinical document location data from across systems, leveraging the Surescripts network and Carequality framework.  

Supporting products

Benefits & Authorizations

Leverage prescription benefit intelligence throughout the care journey to help choose the best medication option and swiftly handle prior authorizations—or avoid them altogether.

Learn more
Key products
  • Eligibility

    Give clinicians access to prescription benefit coverage information at multiple points of the care journey so patients get medications sooner. 

  • Formulary

    Surface plan- and group-level formulary insights within care workflows so prescribers can have more informed conversations with patients.

  • Real-Time Prescription Benefit

    Bring clinicians prescription cost and coverage from the benefit plan, including prior authorization flags and therapeutic alternatives.

  • Electronic Prior Authorization

    Manage requests more efficiently with dynamic question sets, responses and updates on prior authorization status within one workflow. 

Supporting products

Care Team Evolution

Bring more information into workflows so that patients can get the affordable treatment and support they need, wherever they seek care.

Learn more
Key products
  • Clinical Direct Messaging

    Let healthcare professionals reliably send and receive information across multiple care collaboration scenarios within their existing workflows. 

  • Eligibility

    Enable easy access to prescription benefit coverage information in prescribing and pharmacy workflows to increase adherence and satisfaction.

  • Real-Time Prescription Benefit

    Bring clinicians prescription cost and coverage from the benefit plan, including prior authorization flags and therapeutic alternatives.

Supporting products

Value-Based Care

Get a sharper view of patients’ medication history, care activity and benefits—helping pinpoint opportunities to improve adherence, lower costs and close gaps in care.

Learn more
Key products
  • Clinical Direct Messaging

    Coordinate medication management, send referral and consultation notes, address controlled substance abuse and aid collaborative practice agreements. 

  • Medication History for Populations

    Identify patients within value-based care populations who may benefit from outreach and monitor their activity to keep them healthy.

  • Real-Time Prescription Benefit

    Obtain patient-specific cost and coverage insights including lower cost alternatives that align with the patient’s prescription benefit plan.

  • Record Locator & Exchange

    Surface clinical records to see if patients are receiving recommended care and gain visibility into care events outside of the provider network.

Supporting products

Specialty Medications

Ensure that healthcare professionals have the trusted intelligence they need to get specialty medications to patients quickly, with less paperwork and lower costs.

Learn more
Key products
  • Specialty Medications Gateway

    Give specialty pharmacists comprehensive clinical data. Expedite enrollment and manage therapy by automating clinical information gathering.

  • Eligibility

    Let prescribers and specialty pharmacies check patient benefit coverage in real time within their workflows.

  • Formulary

    Inform specialty prescribing with group-level formulary coverage insights, available in real time at the point of care.

  • E-Prescribing

    Efficiently transmit specialty prescriptions to the pharmacy, including the complex patient directions often needed for these medications.

  • Real-Time Prescription Benefit

    Obtain patient-specific cost and coverage insights including lower cost alternatives that align with the patient’s prescription benefit plan.

  • Electronic Prior Authorization

    Help healthcare teams obtain specialty medication prior authorizations—in real time, at the point of care—to get prescriptions filled faster. 

Supporting products
Our Products

Solving healthcare’s intelligence needs

Surescripts has a long track record of pioneering products to address the unique needs of healthcare professionals across the patient journey. Tailored for different business demands and evolving healthcare realities, our products tap into the power of the Surescripts network to support our shared purpose of increasing safety, lowering costs and ensuring quality care.

Success Stories

Real-world results

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“We can use e-prescribing and prior authorization processes to help work with the physician to coordinate care so that patients get the medication their doctor would like them to have.”

Christian Tadrus Owner & Chief Pharmacist, Sam’s Health Mart Pharmacies

“Not having to chase patients down by phone has been life-changing. Now, I don’t have to rely on the patient. I turn to Surescripts first.”

Maggie Shalagan Lead Preventive Health Coordinator, Northeast Medical Group

“If that patient knows when they go to the pharmacist, here's what you can expect to pay for that drug, they're not shocked and they're more likely to pick up their medication and take their medication.”

Neil Simon Chief Technical & Innovation Officer, CompuGroup Medical

“Walgreens is committed to enabling a connected patient experience ... We utilize Surescripts clinical messaging and HISP services that are seamlessly integrated into this infrastructure.”

Venk Reddy Senior Director, Connected Health, Walgreens

“Dispensed prescription data is invaluable to providers looking to deliver high quality care, particularly when they are responsible for at-risk populations.”

Troyen Brennan, MD Former Chief Medical Officer, CVS Health

“Surescripts solutions accelerate the process for specialty prescribing, fulfillment and onboarding by filling information gaps with clinical intelligence. Speed and patient safety are enhanced.”

Katie Reeves Senior Product Manager, Accredo
Insights

Keep pace with healthcare innovation

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Footnotes
  1. Surescripts, “2022 National Progress Report,” March 2023.
  2. Surescripts, “Case Study: How Medication History Helps Parkland Health & Hospital System Avoid Readmissions and Pinpoint Nonadherence,” January 2021.
  3. Surescripts, “Data Brief: Remapping the Specialty Medication Journey,” 2021.
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