A dynamic, dedicated, experienced team

Tara Dragert joined Surescripts in 2010 after seeing her colleagues make the move themselves. She started as a Senior Business Analyst, transitioned to various Product Manager roles, and finally climbed the ranks to become Chief Product Officer. In her current role, Tara leads all strategy, management, deployment and education across Surescripts’ portfolio of products. She is currently setting the groundwork for how Surescripts will innovate and serve healthcare over the next several years. Tara’s favorite aspect of her job is hearing stories from customers about how Surescripts makes their lives better, and seeing the next generation of leaders grow, develop and build their careers.

Tara has spent her career in healthcare technology serving the payer, provider and network industries. She has a reputation for peeling apart the layers of problems and opportunities in healthcare, identifying technology solutions, and continuously driving improvement and change. Before Surescripts, Tara worked at MinuteClinic and DeCare Dental in roles that focused on product, technology and operations. She received her bachelor’s degree in business administration with an emphasis in economics and management information systems, and her MBA from Augsburg College in Minnesota.

Tara lives in Lakeville, MN with her husband, Dean, and two children, Alec and Shane. They have two Yorkipoos: Zoey (five pounds of rabbit-hunting ferocity), and Ozzy (not so bright, but very cute and cuddly). In addition to spending time with her family, Tara enjoys powerlifting and reading books on her Kindle. 

As Chief Information Officer, Mark loves being in the middle of healthcare, where he can positively impact virtually every step of the patient journey. Mark has always believed in the power of simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. He continually strives to improve the resiliency and reliability of our technology systems and to leverage “the exploding volume of healthcare data,” both critical components of our mission to help deliver better healthcare for all.

After earning his master’s degree in artificial intelligence from the University of Pennsylvania, Mark brought his expertise to the healthcare industry. In 2001, he started RxHub, leading its IT build-out until 2008, when RxHub and SureScripts consolidated operations. Before then, he was a founding member of Abaton.com which was acquired by McKesson and introduced new technologies at United HealthcareUnited Health Group, where he holds a patent and numerous awards for expert systems. Outside of work, Mark serves on the NCPDP Board of Trustees, and is the Vice Chair of their Finance Committee. He also serves on the Argonaut Steering Committee, Da Vinci Operating Committee and the TwinCitiesCIO Advisory Board and is on the board of Ōmcare, a medication dispensing homecare system.

A proud “Hokie,” Mark was President of the Minnesota Chapter of the Virginia Tech Alumni Association for 20 years, where he continues to lend a hand to many community service projects throughout the year. He also enjoys cycling and hitting the open road each summer for the MS 150, a two-day cycling adventure from Duluth to the Twin Cities that raises funds for the National Multiple Sclerosis Society. Mark and his wife live in Minneapolis, taking advantage of their new empty nester status to delve into travel and the discovery of new hobbies. But in his heart, Mark is a lifelong beach bum and enjoys hanging out with family and friends on Topsail Island, NC.
 
 

Frank Harvey joined Surescripts as CEO in June 2022 after watching and appreciating the company’s work for many years. He recognizes the significant role Surescripts plays in moving healthcare forward and is helping the company continue leading the way. Throughout his tenure, Frank continually works closely with the Surescripts team on prioritizing the many opportunities we have as a company.

Frank’s leadership philosophy is to treat every person with respect, keep communication honest, and always have a bias for action. He believes in providing fun, fulfilling and challenging opportunities for employees, helping them stay motivated in delighting our customers.

Frank is an experienced chief executive and investor and has held numerous senior leadership roles during his more than 35-year career in the healthcare technology, pharmacy and pharmaceutical sectors. Most recently, Frank was with ATLS Investments LLC, where he led private equity investing in early-stage healthcare technology companies. Before that, Frank served as CEO of Mirixa Corporation, a leading medication management technology and services company. He also served as CEO of Liberty Medical Supply Inc., the nation’s largest provider of diabetic testing supplies. Earlier in his career, Frank held various management positions with Roche Pharmaceutical, Eli Lilly, Revco Drug Stores and Harte-Hanks, a leading direct marketing company.

Frank attended Virginia Tech as a chemistry major where he completed his pre-pharmacy work and then received his pharmacy degree from the Medical College of Virginia. Frank also has an MBA from the University of Phoenix and continued his professional development at the Wharton School of the University of Pennsylvania.

When Frank isn’t working, he and his wife support their local Boys & Girls Clubs. They are also passionate defenders of clean water, working with local organizations to address the significant issue of toxic algae in local rivers. In the rare event Frank isn’t diving, boating or fishing, he enjoys spending time on the family farm.

Since September 2015, Caroline has been Surescripts’ Chief People Officer. Based in Arlington, Virginia, Caroline works alongside an amazing team to create and nurture a company-wide culture that is one of a kind. She believes that our talented and committed people are the foundation of Surescripts’ purpose to serve the nation through simpler, trusted health intelligence sharing.

Caroline’s career to date includes roles in human resources at AstraZeneca, MedImmune, Sanofi/Genzyme, Blackbaud and PPD. Inspired by her father who works as a pharmacist, Caroline is committed to an industry she believes is improving the lives and care of all patients in the U.S. She enjoys working to empower doctors, pharmacists and other healthcare professionals with the simpler, trusted health intelligence they need to deliver increased patient safety, lowered costs and an improved quality of care.

Caroline’s energy is contagious—whether at work or in her personal life—and she brings passion and enthusiasm to everything she does. She is a mom to two small children who keeps her on her toes while juggling the roles of executive, wife, daughter, sister and friend. An adventurer at heart, Caroline loves to hike, travel, and get out into nature. She also enjoys art, trying new restaurants around town, spending time with her family, and reading a good book. Like all parents, she wishes she had more time to do all those things!
 

Melanie joined Surescripts in 2017, bringing with her more than 20 years of experience working at the intersection of marketing, technology and healthcare. Based in our Arlington, Virginia, office, she loves serving as “chief storyteller,” and hosts Surescripts’ award-winning podcast, There’s A Better Way: Smart Talk on Healthcare and Technology, helping people understand how technology unites our fragmented healthcare system. Melanie is passionate about leading an organizational focus on “customer obsession” where we put customer value first as we work to increase patient safety, lower costs and ensure quality care. Melanie currently serves on the Board of Directors for The Sequoia Project and the Brem Foundation to Defeat Breast Cancer. She also serves as NCPDP Foundation's National Advisory Council (NAC) Chair for Role and Value of the Pharmacist.
 

After earning her MBA from Boston University, she built her career at McKesson Health Solutions, taking on progressively pivotal roles focused on marketplace positioning of solutions, and developing successful action plans to reach customers. As Vice President of Strategic Marketing, she led marketing for one of McKesson’s largest technology units, championing its role in thought leadership, content marketing and social media. Before that, she gained considerable industry knowledge through key roles in strategic planning and marketing for Sutter Health in Sacramento, California, and Mount Auburn Hospital in Cambridge, Massachusetts.

Melanie enjoys traveling whenever she can. One of her most memorable trips was to Israel which she describes as the most awe-inspiring trip of her life. When an overseas adventure isn’t on the horizon, she unwinds by cooking and spending time with family. She currently lives in Washington, D.C., with her husband and daughter.