Surescripts Adds NextGen Healthcare for Electronic Prior Authorization, Reaches 250,000 Prescribers Nationwide

ARLINGTON, Va. – February 23, 2015 – Surescripts, the nation’s largest health information network, further expanded the reach of its electronic prior authorization (ePA) solution to include NextGen Healthcare, a leading provider of healthcare information systems, services and connectivity solutions. The addition of NextGen Healthcare, among the nation’s largest electronic health record (EHR) vendors, will afford 250,000 prescribers nationwide the ability to fulfill prior authorization requests faster and more efficiently, using Surescripts CompletEPA®.

“The current manual process of prior authorization is time consuming and frustrating for all parties involved, especially the patient,” said Mike Pritts, Executive Vice President of Product Innovation at Surescripts. “Picking up a prescription at the pharmacy can be delayed by days, but by connecting NextGen’s users with CompletEPA, we can boost efficiency as well as cost savings and get needed medications into the hands of patients faster.”

CompletEPA simplifies the process by eliminating the need for phone calls and faxes.  Physicians are notified if a Prior Authorization (PA) is needed before sending a prescription, then dynamic questions are utilized to minimize the information needed and data is pre-populated where possible. Once questions are answered, Surescripts’ fully electronic system speeds the communication between providers and health plans, resulting in instant approvals or denials.

“Prior authorization has been a pain point for providers and patients alike,” said Michael Lovett, Executive Vice President and General Manager for NextGen Healthcare. “Through our collaborative efforts with Surescripts, we are providing the industry with the tools necessary to alleviate this frustration while saving time and resources. Integrating CompletEPA into our application will provide our clients with automated, real-time electronic prior authorization processes enabling them to focus less on administrative functions and more on providing better patient care.” 

Historically, prior authorization has been the weakest link in the e-prescribing process.  In fact, 91 percent of physicians say PAs are frustrating1 and 90 percent of PA requests require a phone call or fax2. Today, CompletEPA is connected to a majority of the market through four nationwide pharmacy benefit managers (PBMs) and eight other technology vendors.

1Surescripts Survey (n = 2,391),, NCPDP ePA Task Group, 2011  
2Managed Healthcare Executive, Moeller, Manage Medical Advances with Automated Prior Authorization, 2009

About Surescripts

Surescripts is committed to unleashing the potential of American healthcare by creating a more connected and collaborative healthcare system. Our nationwide health information network connects doctor’s offices, hospitals, pharmacists, and health plans through an integrated and technology neutral platform. For more information, go to and follow us at

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February 23, 2015 • 4 min read