Delivering trusted health intelligence nationwide depends on powerful technical infrastructure and strong partnerships. The Surescripts Network Alliance® includes nearly all electronic health records (EHR) vendors, pharmacy benefit managers, pharmacies and clinicians—plus health plans, long-term and post-acute care organizations, analytics vendors and specialty pharmacy organizations.  

In 2023, we connected 2.14 million unique healthcare professionals and provider organizations. They exchanged intelligence at the scale of 23.8 billion network transactions, replacing time-consuming faxes and phone calls with easy, electronic access to information for more than 99% of the U.S. population. Each transaction started with our proprietary matching algorithm, which identified the right patient within the Surescripts Master Patient Index in an average of 48 milliseconds. 

All the while, Surescripts partnered with leaders across the Network Alliance to advance data accuracy and performance for the benefit of all.

More than 99% of the U.S. population represented in our Master Patient Index

48 milliseconds on average to retrieve an accurate patient match using our proprietary algorithm

99.995% network uptime

Certification maintained with DirectTrust, the Electronic Healthcare Network Accreditation Commission (EHNAC), HITRUST and SOC 2

2023 NPR healthcareprofessionals&provider
2023 NPR networktransactions

Collaborating for data quality gains

Even minor data gaps or enhancements in one part of a nationwide network can have far-reaching consequences. To ensure that the right information reaches the right healthcare professional at the right time, it’s necessary to continually monitor and improve data quality.

Surescripts measures data quality across the network with the Quality Index Score. In 2023, we updated the Quality Index Score formula with measures focused on decreasing RxChange response times, reducing unnecessary notes in e-prescriptions and through the use of Structured & Codified Sig, standardizing patient directions for greater clarity, workflow efficiency and patient safety.

  • 300.4% increase in networkwide Quality Index Score since 2016
  • 24.5% of new prescriptions sent with Structured & Codified Sig in December 2023

2023 Surescripts White Coat Award™ winners

Each year, we honor those moving prescription accuracy and performance forward across the Network Alliance, including pharmacies, health systems, EHR vendors and pharmacy technology vendors. Our 2023 awards recognized leaders in three categories: Highest Performance, RxChange Champion and Innovation.

2023 NPR whitecoatawardlogo
BestRx Pharmacy Software
CenterWell Pharmacy
CVS Caremark
DAW Systems, Inc. (ScriptSure)
Huntsville Hospital
Lexington Medical Center
Mercy Medical Center

“By working together [with Surescripts], pharmacies can eliminate manual processes from their workflow, enabling them to receive and process electronic prescriptions not just quickly, but accurately as well.”

Hemal Desai
President, BestRx Pharmacy Software, 2023 Surescripts White Coat Award winner

The 2023 National Progress Report

Tracking care team evolution
Tracking care team evolution
Cutting prescription costs, improving efficiency & elevating adherence
Cutting prescription costs, improving efficiency & elevating adherence
Keeping care teams informed & connected
Keeping care teams informed & connected