What we heard: As we approach the next network upgrade, we can help you prepare by optimizing our processes, tools and communications.

What we’re doing now:

• Evaluating our test case library and process
• Updating and introducing tools to ease the upgrade process, including a new certification tester to improve self-service testing
• Supporting a new self-service Document Library and Knowledge Base—now available in the Surescripts Resource Community

What we heard: Your experience connecting with our Support team could be better, whether you’re trying to reach them by phone or submitting and resolving support cases. And the change of vendor process can be tough to navigate.

What we’re doing now:

• Delivering new, more detailed case status updates in Surescripts Resource Community to clearly indicate progress toward resolving your support cases
• Streamlining case creation, so when you email support@surescripts.com, you’ll receive an immediate response with a case number for your reference.
• Evaluating the case logging experience to find other possible improvements

What we heard: We can help demonstrate the value of your Surescripts solutions in many ways. Reports and dashboards displaying transaction information are important. So is sharing our roadmaps so we can innovate together to deliver value in new ways. It’s also useful to hear how other Surescripts Network Alliance participants are finding success.

What we’re doing now:

• Supporting the new Medication History dashboard, now live in Workbench
• Evaluating our communications to update how we share valuable content in emails and webinars