Pharmacy Technology Vendors & Pharmacies

  • Update pharmacy records by 7:00 PM ET each day to ensure that changes are included in the pharmacy file downloaded by health technology vendor applications.
  • Ensure the latest provider location download file is loaded in your system and made available to pharmacies each day by 7:00 AM ET.
  • Notify pharmacists that electronic responses to Refill Renewal Requests may be delayed while providers are offline or displaced.
  • Keep your own website(s) up to date so that patients/providers have access to current location information when seeking treatment.

 

How to update records

  • Log in to Workbench and navigate to Directory Manager, then search for and edit your pharmacies.
  • Use the Directory Messaging API, if implemented.
  • Submit a support case containing a list of impacted pharmacies and required updates to Surescripts Support (support@surescripts.com).

 

EHR Vendors & Health Systems

  • Consider implementing support for the Directory “Pharmacy Finder” to obtain real-time hours of operation, operating status, and status notes. Reach out to your account manager for additional information.
  • Update provider records by 7:00 PM ET to ensure that changes are included in the provider location file downloaded by pharmacies and pharmacy system applications.
  • Ensure that the pharmacy download file is loaded into your system and made available to your prescribers each day by 7:00 AM ET.
  • Inform your prescribers that they may need to select an alternative pharmacy if:
    • A pharmacy is consistently sending the same error message.
    • A pharmacy’s name in the Surescripts Directory contains “Closed”, “Temporarily Closed”, or “Permanently Closed”.
    • A pharmacy’s “Hours of Operation” have changed.
    • A pharmacy’s “Operating Status” is “Informational” or “Alert”.
  • If a provider is offline
    • Have a process for responding to prescription requests (e.g., Refill Renewal Requests, Change Requests) for a prescriber while they are unavailable.
  • If a coverage/triage option isn’t available, disable the prescriber’s ability to e-prescribe by
    • Removing E-Prescribing Service Levels
    • Setting Active End Date to the current day

 

How to update records

  • Log in to Workbench and navigate to Directory Manager, then search for and edit your pharmacies.
  • Use the Directory Messaging API, if implemented.
  • Submit a support case containing a list of impacted prescribers and required updates to Surescripts Support (support@surescripts.com).