Dean Riggott Photography
Surescripts
A better experience, built from your feedback
Every year, we capture your feedback in our annual customer survey and live Voice of the Customer conversations. Here are three key focus areas you raised—stay tuned for updates on how we’ll address them in 2025.
Prioritize & share new ways to solve key healthcare challenges
What we heard: While lots of innovation was underway in 2024, not all customers were aware of it or felt the same impact. We heard that you’re excited for Surescripts to bring more fresh ideas to the table and keep partnering on new solutions to your most important challenges.
Make it simpler to access resources, get data & complete routine processes
What we heard: You want us to keep streamlining the everyday experience of navigating Surescripts platforms and processes. That includes consolidating separate log-ins, improving the change of vendor process and expanding dashboards for easy access to the data you need.
Accelerate growth & help resolve issues across the network
What we heard: You want more help resolving issues that involve another side of the network and connecting with the right people to help you solve bigger challenges. We also heard a desire to keep expanding the network so you get even more value from Surescripts solutions.