What we heard: While lots of innovation was underway in 2024, not all customers were aware of it or felt the same impact. We heard that you’re excited for Surescripts to bring more fresh ideas to the table and keep partnering on new solutions to your most important challenges.

What we’re doing: We’ve introduced Touchless Prior Authorization technology to transform the prior authorization process. It’s already helping automate existing manual workflows, significantly reducing time spent on administrative tasks, returning time to prescribers, pharmacists and care managers while quickly getting patients started on treatment.

What we heard: You want us to keep streamlining the everyday experience of navigating Surescripts platforms and processes. That includes consolidating separate logins, improving the change of vendor process and expanding dashboards for easy access to the data you need.

What we’re doing: We’ve streamlined Workbench so there’s now a single user interface to enter and manage your support cases.

Within Workbench, you can access the new Certification Tester, a tool that makes it easier to run tests for the purpose of getting certified for the NCPDP 2023 Upgrade. Get immediate, real-time feedback with this user-friendly, self-serve tool.

What we heard: You want more help resolving issues that involve another side of the network and connecting with the right people to help you solve bigger challenges. We also heard a desire to keep expanding the network so you get even more value from Surescripts solutions.

What we’re doing: We have improved your ability to access Surescripts Customer Support agents by upgrading our telephony and database systems, making it easier for you to report and manage cases.

You’re invited to connect with us and other Surescripts Network Alliance participants at the NCPDP Annual Conference in May. This is an additional opportunity to meet before our annual Network Alliance Forum and Advisory Council meetings in September.