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Inspiring Excellence

Honoring leaders in prescription accuracy for their dedication to improved patient safety and better healthcare for all.

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CELEBRATING LEADERS IN E-PRESCRIPTION ACCURACY

The Surescripts White Coat Award honors those moving prescription accuracy forward. Whether you’re building more advanced e-prescribing software, awareness among prescribers or better workflows among pharmacists, the White Coat Award celebrates these achievements.

Clear and accurate e-prescriptions benefit physicians, pharmacists and patients alike. They protect patient safety, accelerate time to therapy by eliminating confusion and rework and help ensure patients get the best possible care. Meanwhile, simplifying the prescription process for prescribers and pharmacists can help alleviate burnout.

By receiving public recognition for their prescription accuracy performance, Surescripts White Coat Award winners prove that they are achieving measurable results. They instill pride in their employees and confidence in their patients and other stakeholders. They also inspire other healthcare organizations to strive for prescription accuracy gains of their own, moving the entire healthcare industry forward.

Organizations eligible for a White Coat Award include:

EHR Vendors

We honor EHR vendors enhancing their e-prescribing software.

Health Systems

We shine a light on health systems working to advance prescription accuracy and patient safety.

Pharmacies & Pharmacy Technology Vendors

We celebrate pharmacies and pharmacy technology vendors making the prescriptions they process clearer, safer and less likely to need intervention.

How can you win? Stay in touch.

Your Surescripts Account Manager can provide progress reports and insight into how to improve your Quality Index Score (QIS). Partnering with your account manager can ensure you understand how your QIS is calculated and targeted improvements to make.

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How can you win? Take a gradual approach.

The National Council for Prescription Drug Programs (NCPDP) has identified 24 Sig concepts that account for 40–60% of e-prescription volume. Start with these Structured & Codified Sigs and roll out a few each month.

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How can you win? Make it match.

Appropriate use of the drug description field is critical to improving your QIS. Work closely with your compendia partner to ensure that drug descriptions and e-prescribing preferred names (EPN) match.

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How can you win? Prepare end users to make the most of new transactions.

Enabling RxChange is an important first step, but make sure to devote just as much attention to training end users and ensuring it's integrated at a logical place in their workflows.

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Award Categories

With three award categories, the Surescripts White Coat Award recognizes overall excellence in prescription accuracy as well as adoption of technology that improves patient safety and healthcare delivery.

Highest Accuracy

The Highest Accuracy award recognizes the best overall accuracy score as measured by Surescripts Sentinel®, a data analysis engine that monitors the accuracy of e-prescriptions and pinpoints areas for improvement.

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Structured & Codified Sig Champion

The Structured & Codified Sig Champion award recognizes organizations making the best use of this important e-prescription field, which streamlines prescribing and dispensing while reducing opportunity for errors.

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RxChange Champion

The RxChange Champion award highlights organizations successfully advancing the RxChange transaction, which lets pharmacies communicate with prescribers to resolve prescription concerns within their electronic workflow.

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Eligibility & Competition Tiers

Organizations of all sizes have a role to play in advancing prescription accuracy. Each organization will only be directly competing with other organizations in the same tier.

EHR vendors that contract directly with Surescripts, serve multiple provider groups and use approved compendia

  • Tier 1: More than 2 million monthly NewRx transactions 
  • Tier 2: Up to 2 million monthly NewRx transactions 

Health systems that contract directly with Surescripts

  • Tier 1: More than 180,000 monthly NewRx transactions
  • Tier 2: 70,001–180,000 monthly NewRx transactions 
  • Tier 3: Up to 70,000 monthly NewRx transactions

Pharmacy tech vendors, retail pharmacies and mail-order pharmacies that contract directly with Surescripts and maintain their own pharmacy software

  • Tier 1: More than 500,000 monthly RxRenewal requests 
  • Tier 2: 10,001–500,000 monthly RxRenewal requests 
  • Tier 3: Up to 10,000 monthly RxRenewal requests 

Questions about your eligibility? Contact your Surescripts Account Manager.

Timeline

Early August 2021

Surescripts Sentinel® data evaluated to determine finalists

Mid-August 2021

Finalists notified

October 2021

Winners announced

FREQUENTLY ASKED QUESTIONS

What is the Surescripts White Coat Award?

In 2020, 84% of all prescribers utilized E-prescribing. There were over 1.9 billion e-prescriptions filled, a 7% increase. Simply adopting e-prescribing aids prescription accuracy and improves patient safety by presenting prescriptions in a clear, consistent format with less room for ambiguity and human error than handwritten prescriptions. But there's more work to be done. We now must turn our attention to the quality, accuracy and consumability of prescription data by ensuring electronic transactions are flawlessly executed—an area which has room for improvement.

For example, more than 1 in 10 e-prescriptions contains patient directions with a quality issue, which has the potential to cause confusion or workflow disruption at the pharmacy. Surescripts is dedicated to helping improve the accuracy of electronic prescriptions to reduce the need for manual intervention and prescription delays. Our Critical Performance Improvement program for Prescription Accuracy & Optimization is focused on working with customers from across the Surescripts Network Alliance to measure and continuously improve prescription completeness and integrity. The Surescripts White Coat Award recognizes Surescripts Network Alliance participants' commitment to improving healthcare outcomes through prescription accuracy.

What impact is the Surescripts White Coat Award having on prescription accuracy?

Since 2016, pharmacies, health systems, electronic health records (EHR) vendors and pharmacy technology vendors across the Surescripts Network Alliance® have worked together to improve e-prescription accuracy. In 2020, the Surescripts Network Alliance saw a 10% increase in the aggregated Quality Index Score for electronic prescriptions across the network—an 80% improvement since 2016. As a result, physicians and pharmacists spent less time exchanging phone calls and faxes to clarify prescriber intent. And the best part: this increased accuracy helped patients get the safe, effective care they deserve.

Who is eligible?

The following Surescripts Network Alliance participants are eligible for the 2021 Surescripts White Coat Award:

  • Electronic health records vendors that contract directly with Surescripts, serve multiple provider groups and use approved compendia.
  • Health systems that contract directly with Surescripts.
  • Retail & mail-order pharmacies and pharmacy tech vendors that maintain their own pharmacy software, contract directly with Surescripts.

Eligible organizations will automatically be considered for the award based on data captured by Surescripts Sentinel (which is used to calculate each organization's Quality Index Score), as long as they are transacting using NCPDP SCRIPT Standard v2017071. No submission or application is required.

What is Quality Index Score?

Quality Index Score is a rating system developed by the Surescripts Critical Performance Improvement program which assigns a composite score between 1 and 1,000 to reflect overall e-prescription accuracy relative to 11 accuracy-related pain points. Quality Index Score is based on data provided by the Surescripts Sentinel e-prescription accuracy engine.

What are the accuracy-related pain points covered by Quality Index Score?

With input from hundreds of prescribers, pharmacists, technology vendors and drug compendia, Surescripts has identified and validated 11 of the most impactful problems affecting e-prescription accuracy. The Critical Performance Improvement program for Prescription Accuracy & Optimization is focused on expanding the use and improving the accuracy of:

  • Drug Description
  • Drug Identification
  • Sig (patient directions)
  • Quantity Unit of Measure
  • Days’ Supply
  • Patient Notes
  • Duplicate prescription reduction
  • RxChange
  • CancelRx
  • Electronic Prescribing for Controlled Substances (EPCS)
  • Provider & pharmacy directory integrity
What is Surescripts Sentinel®?

Surescripts Sentinel monitors the accuracy of all electronic prescriptions sent across the Surescripts network, raising the bar for patient safety, care quality and workflow efficiency by pinpointing specific areas for improvement and providing analysis of electronic prescribing trends to inform better patient care.

It links multiple data sources including the Surescripts network and industrywide drug compendia such as the National Library of Medicine to provide actionable intelligence that is used to validate ongoing data quality improvements; identify opportunities to improve process efficiency; track e-prescribing utilization to identify trends and patterns; and inform research, white papers and clinical information.

How are winners of the Surescripts White Coat Award selected?

Surescripts will evaluate the data available in Sentinel to determine finalists and winners.

This year, we will celebrate winners in three award categories: Highest Accuracy, RxChange Champion and Structured & Codified Sig Champion.

  1. Highest Accuracy: This award measures best prescription accuracy as of August 1, 2021, based on Surescripts Quality Index Score which is a measure of overall prescription accuracy based on data provided by Surescripts Sentinel.
  2. Champions: Champion awards celebrate customers for investing time and effort in implementing projects and products to drive prescription accuracy. In 2021, we will recognize an RxChange Champion and Structured & Codified Sig Champion for each segment. The winner will be selected based on data provided by Surescripts Sentinel.
How many winners will be selected and how is the competition structured?

Finalists and winners will be selected in three competition segments. Each competition segment contains three tiers based on transaction volume.

For the Highest Accuracy award category, two organizations will be named finalists in each tier, and one organization will be named a winner in each tier.

For the RxChange Champion award category, one organization will be named a finalist in each competition segment, and one organization will be named a winner.

For the Structured & Codified Sign Champion award category, one organization will be named a finalist in each competition segment, and one organization will be named a winner.

Electronic Health Records Vendors

  • Tier 1: More than 2 million monthly NewRx transactions
  • Tier 2: Up to 2 million monthly NewRx transactions

Health System

  • Tier 1: More than180,000 monthly NewRx transactions
  • Tier 2: 70,001 to 180,000 monthly NewRx transactions
  • Tier 3: Up to 70,000 monthly NewRx transactions

Retail & Mail-Order Pharmacies and Pharmacy Tech Vendors

  • Tier 1: More than 500,000 monthly RxRenewal requests
  • Tier 2: 10,001 to 500,000 monthly RxRenewal requests
  • Tier 3: Up to 10,000 monthly RxRenewal requests

     

When will winners be announced?

Finalists will be notified and winners will be announced based on the timeline below. Surescripts will reach out to participants in the preceding months to provide details on venue and logistics.

February: 2021 White Coat Award program launches

Early August: Surescripts evaluates data available in Surescripts Sentinel to determine finalists and winners

Mid-August: Finalists announced

October: White Coat Award winners announced

What do winners receive?

Each winning organization will receive:

  • Plaque and letter of recognition
  • Winner emblem for use in marketing materials
  • Recognition during the Surescripts Network Alliance Forum
  • Opportunity to be named in a Surescripts news release, social media, blog post, webinar or other event

Congratulations to All Our 2020 Winners