Cementing Trust: Our AI Commitment

Artificial intelligence has been part of our network for many years and contributes to our heritage of systemic innovation at the center of healthcare. In turn, our heritage of innovation helps us carry out our purpose to serve the nation through simpler, trusted health intelligence sharing.

Our network holds a unique data set in terms of size, scope, clinical relevance and data quality.

In short, AI helps us better process that data.

We’ve used AI over the years to optimize existing technology, increase value, and help Network Alliance participants make faster, better business and clinical decisions.

• We leveraged a semantic network using AI to build a workflow engine as part of our Electronic Prior Authorization Portal.
• Our Record Locator & Exchange and Specialty Medications Gateway solutions leverage AI to break down Consolidated Clinical Document Architectures (CCDAs) and identify unique clinical attributes in patient records.
• We used AI to parse text Sigs that informed the machine learning techniques we built into our Sig IQ feature for Medication History.

As AI continues to evolve, it’s essential that we commit to responsible and ethical use to maintain trust, safety and security across our network, within our own operations, and with respect to our stakeholders.

Ultimately, whether we use AI or not, it all comes down to trust. To that end, we will endeavor to ensure that outcomes are fair, appropriate, valid, effective and safe.