Overview
Overview

Provide exceptional service with expertise and efficiency

Patients seek lower costs and convenient service. But tracking down information from payers and prescribers consumes precious time for pharmacists and patients.

Information gaps impact efficiency.

Phone and fax communication with prescribers due to confusing or incomplete information causes inefficiencies that can result in adherence and safety issues.

3 out of 10 patients have not taken a prescription due to fill time.1
>1 in 10 e-prescriptions contain Sigs with a quality issue.2

Cost barriers reduce adherence.

When pharmacists don’t have access to patient-specific medication pricing information and therapeutic alternatives, prescription abandonment may result.

60% of prescriptions costing $500+ are not picked up by patients.3
>50% of patients have not taken a prescription due to cost.1
Solutions

Evolve faster with simpler, trusted intelligence sharing

  • Intelligent Prescribing
  • Clinical Interoperability
  • Benefits & Authorizations
  • Care Team Evolution
  • Value-Based Care

Intelligent Prescribing

Make safe, clear prescriptions standard with automation built for high data quality and efficient pharmacist/prescriber collaboration.

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Key products
Supporting products
  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Clinical Interoperability

Make interoperability an everyday reality with more patient insights and clear communication channels.

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Key products
  • Clinical Direct Messaging

    Replace faxes and phone calls with secure electronic communication, including the ability to send immunization records to verified providers.

Supporting products
  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Benefits & Authorizations

Optimize medication affordability and potentially avoid prior authorizations, with intelligence sent directly from benefit plans.

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Key products
  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Help address cost concerns by accessing patient-specific drug pricing and therapeutic alternatives, including prior authorization flags and days’ supply options.

Supporting products
  • E-Prescribing

    Get benefit-related eligibility and medication pricing information right at the pharmacy counter.

Care Team Evolution

As care delivery evolves, bring more clinical and cost information to pharmacists and technicians so patients receive exceptional care wherever they seek it.

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Key products
  • Real-Time Prescription Benefit

    Help pharmacists solve for affordability and adherence with patient-specific medication costs, therapeutic alternatives and prior authorization flags.

  • Clinical Direct Messaging

    Replace faxes and calls with secure electronic communication, including the ability to send immunization records to verified providers.

  • E-Prescribing

    Deploy transactions like RxChange and CancelRx to let pharmacists and prescribers exchange information promptly within their electronic workflows.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Supporting products

Value-Based Care

Gain a sharper view of patients’ care activity and benefits—helping pinpoint opportunities to improve adherence, avoid unnecessary costs and close gaps in care.

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Key products
  • Clinical Direct Messaging

    Coordinate medication management, address controlled substance abuse and aid collaborative practice agreements with secure, in-workflow messaging.

  • Real-Time Prescription Benefit

    Influence adherence with patient-specific cost and coverage insights, as well as alternatives that cost less or align better with the benefit plan.

Supporting products
  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Success Stories

Real-world results

Hear from others

“In order for us to drive a scalable solution, it's ‘all boats rise’ when we're able to do it for the industry versus if us at Walgreens just do it individually. Hence, why it's important for us to have partners like Surescripts.”

Rina Shah Senior Vice President, Pharmacy of the Future and Transformation, Walgreens

“Our staff now has immediate access to each patient's benefit information. Information that used to require multiple steps and several minutes to gather now appears right away.”

Priyank Patel Owner & pharmacist, Felicity Pharmacy, Getty Square Pharmacy and Health Rx Pharmacy
Why Surescripts

Expertise that supports your goals

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systematic approach

Systematic approach to implementation

We’ll work with you every step of the way to ensure a smooth solution implementation.

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network alliance partner

Network Alliance Partner Program

We’ll partner with you to develop powerful materials that influence resale and adoption.

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promoting safe prescriptions

Promoting safe, efficient prescriptions

We’re optimizing performance to improve prescription accuracy industrywide.

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Insights

Keep pace with healthcare innovation

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Footnotes
  1. Surescripts, "Prescription Price Transparency and the Patient Experience," February 2020.
  2. Yuze Yang, et al.,"Quality and Variability of Patient Directions in Electronic Prescriptions in the Ambulatory Care Setting," Journal of the Managed Care & Specialty Pharmacy, July 2018.
  3. IQVIA, "Medicine Spending and Affordability in the United States: Understanding Patients’ Costs for Medicines,” August 2020.
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