Overview
Overview

Provide exceptional service with expertise and efficiency

Patients seek lower costs and convenient service. But tracking down information from payers and prescribers consumes precious time for pharmacists and patients.

Information gaps impact efficiency.

Phone and fax communication with prescribers due to confusing or incomplete information causes inefficiencies that can result in adherence and safety issues.

3 out of 10 patients have not taken a prescription due to fill time.1
>1 in 10 e-prescriptions contain Sigs with a quality issue.2

Cost barriers reduce adherence.

When pharmacists don’t have access to patient-specific medication pricing information and therapeutic alternatives, prescription abandonment may result.

60% of prescriptions costing $500+ are not picked up by patients.3
>50% of patients have not taken a prescription due to cost.1
Solutions

Evolve faster with simpler, trusted intelligence sharing

  • Intelligent Prescribing
  • Clinical Interoperability
  • Benefits & Authorizations
  • Care Team Evolution
  • Value-Based Care

Intelligent Prescribing

Help pharmacists fill prescriptions with confidence, communicate medication requests with ease and stay focused on patient care.

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Products

Clinical Interoperability

Make interoperability an everyday reality with more patient insights and clear communication channels.

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Products
  • Clinical Direct Messaging

    Replace faxes and phone calls with secure electronic communication, including the ability to send immunization records to verified providers.

  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

Benefits & Authorizations

Access benefit and authorization information to efficiently address cost and coverage issues, so patients get affordable medications sooner.

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Products
  • E-Prescribing

    Get benefit-related eligibility and medication pricing information right at the pharmacy counter.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Help address cost concerns by accessing patient-specific drug pricing and therapeutic alternatives, including prior authorization flags and days’ supply options.

  • Therapeutic Alternatives

    Give pharmacists more power to identify clinically appropriate alternatives for patients and prescribers, even when data is not available from the benefit plan. 

Care Team Evolution

As care delivery evolves, bring more clinical and cost information to pharmacists and technicians so patients receive exceptional care wherever they seek it.

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Products
  • Clinical Direct Messaging

    Replace faxes and calls with secure electronic communication, including the ability to send immunization records to verified providers.

  • E-Prescribing

    Deploy transactions like RxChange and CancelRx to let pharmacists and prescribers exchange information promptly within their electronic workflows.

  • Electronic Prescribing for Controlled Substances (EPCS)

    Bring extra safety and security to controlled substance prescriptions within your existing workflow.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Help pharmacists solve for affordability and adherence with patient-specific medication costs, therapeutic alternatives and prior authorization flags.

Value-Based Care

Gain a sharper view of patients’ care activity and benefits—helping pinpoint opportunities to improve adherence, avoid unnecessary costs and close gaps in care.

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Products
  • Clinical Direct Messaging

    Coordinate medication management, address controlled substance abuse and aid collaborative practice agreements with secure, in-workflow messaging.

  • E-Prescribing

    Enable safer, more efficient prescription management by standardizing transactions and reducing the need to clarify intent.

  • Electronic Prescribing for Controlled Substances (EPCS)

    Bring extra safety and security to controlled substance prescriptions within your existing workflow.

  • Eligibility

    Check prescription benefits electronically without needing to contact payers.

  • Real-Time Prescription Benefit

    Influence adherence with patient-specific cost and coverage insights, as well as alternatives that cost less or align better with the benefit plan.

Success Stories

Real-world results

Hear from others

“In order for us to drive a scalable solution, it's ‘all boats rise’ when we're able to do it for the industry versus if us at Walgreens just do it individually. Hence, why it's important for us to have partners like Surescripts.”

Rina Shah Senior Vice President, Pharmacy of the Future and Transformation, Walgreens

“Our staff now has immediate access to each patient's benefit information. Information that used to require multiple steps and several minutes to gather now appears right away.”

Priyank Patel Owner & pharmacist, Felicity Pharmacy, Getty Square Pharmacy and Health Rx Pharmacy
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Expand your capabilities with a QHIN™ connection

Access the clinical data you need to provide more extensive and collaborative care. As a QHIN candidate, Surescripts Health Information Network is preparing to help you gain nationwide interoperability through TEFCASM with Interconnect.

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Why Surescripts

Expertise that supports your goals

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systematic approach

Systematic approach to implementation

We’ll work with you every step of the way to ensure a smooth solution implementation.

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network alliance partner

Network Alliance Partner Program

We’ll partner with you to develop powerful materials that influence resale and adoption.

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promoting safe prescriptions

Promoting safe, efficient prescriptions

We’re optimizing performance to improve prescription accuracy industrywide.

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Insights

Keep pace with healthcare innovation

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Footnotes
  1. Surescripts, "Prescription Price Transparency and the Patient Experience," February 2020.
  2. Yuze Yang, et al.,"Quality and Variability of Patient Directions in Electronic Prescriptions in the Ambulatory Care Setting," Journal of the Managed Care & Specialty Pharmacy, July 2018.
  3. IQVIA, "Medicine Spending and Affordability in the United States: Understanding Patients’ Costs for Medicines,” August 2020.
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