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Surescripts
Customer Experience
How Surescripts invests in your success
Helping you reach your goals faster
When you partner with Surescripts, you gain access to much more than our solutions.
You activate an entire team of experts with deep technical and industry knowledge, working alongside you. And you unlock a tool chest of resources, processes and programs that empower your own team to keep learning, optimizing and realizing even more value over time.
In short, we commit to your success wholeheartedly—it’s simply what we do at Surescripts. Here’s how we can support you as we work together to deliver simpler, trusted health intelligence sharing.
Deployment
Maximize value from Day One
For every Surescripts implementation project, we assemble a powerful team to take you from kickoff through launch and beyond.
You’ll start with an orientation phase to collaboratively define goals, assess technical needs, and delve into resources and best practices. As planning and development continue, your Surescripts team will work with you to ensure that the solutions you integrate are configured to enhance your workflows and user interfaces as effectively as possible.
Live and on-demand training resources—including an online Learning Center—equip your team and end users to hit the ground running. Once you’re ready to go live, your Surescripts team will continue to help monitor and optimize utilization, working with you each step of the way to make sure your rollout plan stays on track.
We start planning to drive adoption from the earliest stages of your partnership with Surescripts. Within your organization, that might include help navigating change management or crafting communications that support your existing strategies. And because trusted health intelligence sharing requires many parties, we’re just as active coordinating adoption and data quality efforts across the network.
Partner Program
Fuel your sales, adoption & retention
The Surescripts Network Alliance Partner Program offers a wealth of unique resources to help you reach your goals. Drive sales and adoption with the partner portal, which is filled with customizable assets like sales enablement tools, marketing collateral and campaign templates. For more tailored support, we can collaborate on partner marketing initiatives to help you with enablement, awareness, adoption, sales and training.
Account Manager
Navigate resources to advance your goals
As a Surescripts partner, you have a designated guide to help you make the most of the many resources available to you. Once you’re up and running with your Surescripts solutions, your Account Manager becomes your go-to advisor for all things Surescripts. Need help making sense of a report? Looking for extra guidance on a new business challenge? Have feedback to share? It all starts with a simple call or email to your Account Manager.
Surescripts Account Managers are highly engaged and active in your corner of the healthcare market. From working groups to trade events, they keep a finger on the pulse of the industry to better anticipate your needs.
Reporting
Focus your efforts with timely data & insights
With fresh data that tells a clear story, you can solve problems, spot opportunities, set benchmarks and track progress much more effectively. That’s true whether you’re looking at your own network activity or trends playing out across the Surescripts Network Alliance.
In addition to dashboards that let you see usage and troubleshoot issues in real time (and at any time), Surescripts partners get a variety of reports on how their solutions are performing, making it easier to see what’s delivering the most value and where small improvements might have a big impact.
You’ll also be among the first to understand nationwide trends in health intelligence sharing through our research and reporting, including customer-only webinar presentations and newsletters.
Support
Resolve issues at any level with specialized help
When you need support from Surescripts, you tap into decades of collective experience and healthcare expertise. Our highly trained support teams are specialized enough to resolve routine issues quickly and interconnected enough to ensure that the right specialists are pulled in to troubleshoot trickier situations. Customers also have the option to make support requests, find resources and stay up to date on the Surescripts network through one central access point with the Surescripts Resource Community.
Our systems and people stay vigilant to protect network availability and patient safety. Robust rapid response protocols keep cross-functional teams on alert to monitor, address and keep customers informed about anything that could impede trusted intelligence sharing.
Collaboration
Amplify your voice across the industry
Participating in the Surescripts Network Alliance puts you in touch with changemakers from every part of healthcare. Summits and advisory groups throughout the year give attendees an opportunity to optimize performance together, learn from each other and shape the future of health intelligence sharing across the nation.
Each year, we convene our partners to share practical strategies on tackling our common challenges and opportunities at the Surescripts Network Alliance Forum. At the center of this multiday event are our Voice of the Customer roundtable discussions, which guide our annual customer experience initiatives. When you tell us how to serve you better, we take action.
Beyond Surescripts-hosted events, we bring your voice to the table in our work with leading industry organizations and standards bodies—including Carequality, DirectTrust and the National Council for Prescription Drug Programs—and in our advocacy efforts at the state and federal level. When it’s time to migrate to a more advanced data standard or comply with new regulations, Surescripts stands ready to guide you through a shifting landscape toward success.
