The need for interoperability grows more urgent every day.
The COVID-19 pandemic heightened the demand for information sharing among a variety of healthcare organizations, including pharmacies and public health agencies. But the information is often out of reach—outside the prescriber’s electronic health record (EHR)—or incomplete, which can delay patient care.
In 2021, KLAS Research interviewed and surveyed a subset of our health system customers about their experience with three tools for interoperability that we designed to address missing or incomplete information: Record Locator & Exchange, Clinical Direct Messaging, and Care Event Notifications.
KLAS Research found that:
- 84% of customers say they are satisfied or highly satisfied with these solutions
- 89% say they would buy the solutions again
- 70% say they saw immediate outcomes as promised by the solutions, including less paperwork, access to records outside of their own EHR, and more accurate information exchange
Partnering with Surescripts allows health systems to tap into a network with industry-leading reliability, security and scalability.
Record Locator & Exchange
“Record Locator & Exchange gives us the ability to automatically search the Surescripts network to identify any records for patients that might be housed in other locations.”
Interoperability gaps were the second-most cited barrier to value-based care (just behind a lack of resources) in this 2019 survey of healthcare leaders.
By leveraging the Carequality interoperability framework, Record Locator & Exchange offers access to the most comprehensive nationwide data set of patient visits and clinical document locations from across EHR systems.
Clinical Direct Messaging
“Surescripts is comfortable with scale, and they are already a major player with active clients on most well-known EMR platforms.”
As the pandemic took hold, so did the need to track COVID-19 diagnoses.
By using Clinical Direct Messaging—which has more valid directory addresses than any other service—healthcare professionals seamlessly and reliably send and receive information across multiple care collaboration scenarios within their existing workflows.
Care Event Notifications
“Surescripts has created interoperability solutions that support CMS meaningful use requirements.”
Care Event Notifications lets clinicians and care managers efficiently track and react to important care events for individual patients and patient populations within their electronic workflows—information that may otherwise slip through the cracks and widen care gaps.
Care Event Notifications also helps providers at health systems meet the interoperability requirements of the Medicare Quality Payment Program in its support of population health and value-based care.