Our KLAS Report Card: Interoperability at Scale

It’s one thing to deliver interoperability and clinical intelligence. It’s quite another to do it at scale. By joining the Surescripts Network Alliance, healthcare organizations tap into seamless communication that improves outcomes and lowers costs. This KLAS Research report shows how.

The need for interoperability grows more urgent every day.

The COVID-19 pandemic heightened the demand for information sharing among a variety of healthcare organizations, including pharmacies and public health agencies. But the information is often out of reach—outside the prescriber’s electronic health record (EHR)—or incomplete, which can delay patient care.

In 2021, KLAS Research interviewed and surveyed a subset of our health system customers about their experience with three tools for interoperability that we designed to address missing or incomplete information: Record Locator & Exchange, Clinical Direct Messaging, and Care Event Notifications.

KLAS Research found that:

• 84% of customers say they are satisfied or highly satisfied with these solutions
• 89% say they would buy the solutions again
• 70% say they saw immediate outcomes as promised by the solutions, including less paperwork, access to records outside of their own EHR, and more accurate information exchange

Partnering with Surescripts allows health systems to tap into a network with industry-leading reliability, security and scalability.

Record Locator & Exchange

“Record Locator & Exchange gives us the ability to automatically search the Surescripts network to identify any records for patients that might be housed in other locations.”

Analyst/Coordinator

“Surescripts is comfortable with scale, and they are already a major player with active clients on most well-known EMR platforms.”

IT Analyst

“Surescripts has created interoperability solutions that support CMS meaningful use requirements.”

Mike Davis

Expert on Market Research & Analysis in Health IT