Season2 Ep6

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As Chief Information Officer at Mayo Clinic, Cris Ross’s job is to provide reliable technology for one of the most lauded hospitals in the nation.

Ross works to figure out how to use technology in new ways, and to inspire physicians and scientists to explore new technological ideas.

“If you could just pick one thing you’re particularly delighted about right now,” host Melanie Marcus asks, “what would that be?”

“A lot of it, frankly,” Ross replies, “is when a physician says, ‘You know, you guys introduced this new widget, and it made my life better.’ That’s just awesome.”

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Cris Ross

Chief Information Officer, Mayo Clinic

Since joining Mayo Clinic in 2012, Cris Ross has revamped IT strategy and service delivery, helped lead an enterprise-wide electronic health record convergence program, developed partnerships with Epic, Google and others, and initiated major innovation programs in data, analytics and AI. Before joining Mayo Clinic, he held technology and business leadership roles with Surescripts, MinuteClinic and UnitedHealth Group. Ross is chair of the Board of the Health Information Management Systems Society (HIMSS) and is on the board of directors of CaringBridge. From 2009-2016, Ross was a member of the Health IT Standards Committee for the U.S. Department of Human Services. He also has served on advisory panels for the American Hospital Association, American Medical Association, Centers for Disease Control and Prevention, HL7 and the former Veterans Administration. 


Melanie Marcus

Chief Marketing & Customer Experience Officer, Surescripts

Marcus joined Surescripts in 2017, bringing with her more than 20 years of experience working at the intersection of marketing, technology and healthcare. Based in our Arlington, Virginia, office, she loves serving as “chief storyteller” and hosts Surescripts’ award-winning podcast, There’s A Better Way: Smart Talk on Healthcare and Technology, helping people understand how technology unites our fragmented healthcare system. Marcus is passionate about leading an organizational focus on “customer obsession” where we put customer value first as we work to increase patient safety, lower costs and ensure quality care. Marcus currently serves on the Board of Directors for The Sequoia Project and the Brem Foundation to Defeat Breast Cancer. She also serves as NCPDP Foundation's National Advisory Council (NAC) Chair for Role and Value of the Pharmacist.