In Prescription Accuracy, the Patient is the Point

In prescription accuracy, measures of progress are data-driven, but the real story is told through improved patient care. The 2022 Surescripts White Coat Award recognizes organizations across healthcare who made great gains in prescription accuracy, and by extension, great gains for their patients.


That’s what we’re aiming for when it comes to prescription accuracy. Clarity means that everyone—prescribers, pharmacists and patients—know what they need to know about any given prescription.

Not only does clarity streamline the prescribing and fulfillment process, but it improves time to therapy and patient safety. Prescribers and pharmacists understand each other. Patients understand the instructions. With 2.12 billion e-prescriptions filled in 2021 alone, clarity is all important, and focusing on prescription accuracy adds up to big dividends.

Let’s look at two major improvements involving Structured & Codified Sig and RxChange.

“The White Coat Award represents a win in the competitive world of prescribing systems.”

– Dr. Eric Weidmann, Chief Medical Officer, CompuGroup Medical US (CGM eMDs and CGM APRIMA)

Our White Coat Award winners’ focus on clarity made it easier for everyone to understand directions for the proper use of medication, and when resolving concerns with prescriptions during prescribing and fulfillment, it was easier for prescribers and pharmacists to communicate with each other.

Here’s how:

  • More precise instructions: The Structured & Codified Sig field standardizes the input of directions for medication use. This reduces the possibility of errors. At the start of 2021, only 11% of electronic health records (EHRs) were using this field, but by the end of the year, it was 23%.
  • In-flight changes: By using RxChange, pharmacies can communicate easily with prescribers to resolve prescription concerns within their electronic workflow. Our RxChange response rate across the network was 32% in 2020, but in 2021, it had jumped to 40%.

To celebrate these improvements, the 2022 Surescripts White Coat Awards recognize leaders in three categories. The Structured & Codified Sig Champion award recognizes organizations who made the best use of this field, while the RxChange Champion award highlights organizations who successfully advanced their use of the RxChange transaction.

In addition, the Highest Accuracy award recognizes the best overall accuracy score, as measured by the Surescripts Sentinel® e-prescription accuracy engine. In 2021, the Surescripts Network Alliance saw a 10% increase in the aggregated Quality Index Score for e-prescriptions across the network—a 200% improvement since 2016.

Surescripts White Coat Award winners improve e-prescription accuracy by adopting best practices and technology enhancements. And they show their commitment to improving patient safety and care quality. With their efforts, they prove that the patient is the point.

Congratulations to this year’s winners:

  • BestRx Pharmacy Software
  • CenterWell Pharmacy
  • CompuGroup Medical US (CGM eMDs and CGM APRIMA)
  • DAW Systems, Inc. (ScriptSure Cloud ERX)
  • Johns Hopkins Medicine
  • Mercy
  • NowRx
  • The University of Kansas Health System
  • Walmart
  • Baptist Health

Learn more about these healthcare organizations and the 2022 Surescripts White Coat Award.

You may also like

Together, We're Advancing Prescription Accuracy

Six years ago, Surescripts first convened the Critical Performance Improvement program with a common goal: to increase prescription accuracy across the Surescripts Network Alliance. But it was our partners who made this goal into a reality. Surescripts Network Alliance participants collectively improved the network-wide Quality Index Score for e-prescriptions by 80% between 2016 and 2020. One way we’ve done this is by doubling the adoption of the Structured & Codified Sig field among electronic health records vendors – from 5.05% to 10.72% – in 2020. read more
11399_IIA 2021 White Coat Program Winners_IIA Thumbnail

Celebrating Those Moving Prescription Accuracy Forward

In 2020, 84% of all prescribers utilized e-prescribing and nearly two billion e-prescriptions were filled. Although e-prescribing aids prescription accuracy and improves patient safety, more than 1 in 10 e-prescriptions contain patient directions with a quality issue, which can cause confusion or workflow disruption at the pharmacy. read more
10864_V1_IIA NCPDP SCRIPT Story 3_Creative Support_FINAL_IIA Thumbnail

How BestRx is Meeting the New Standard for Patient Safety

When people ask me why I choose to work at Surescripts, the answer is simple: I truly believe in the value of what we do here. And ultimately, the most important thing we do is keep patients safe. One way we do that is by delivering clear and accurate electronic prescriptions. read more

Intelligence in Action, delivered to your inbox